Ramakrishna Surabhi

Identified potential critical customer concerns and escalated them to the headquarters.

Achieved and maintained the KPI targets of Technical Service Performance Indices - STLI, as per the VW Group guidelines.

Successfully shared online monthly in-house diagnosis tips and day-to-day advanced technical updates for the pan-India dealer network to address field concerns efficiently.

Successfully conducted yearly APIs, and shared updated actual product information with the pan-India dealer network.

Achieved a hundred percent system support and guidance to the pan-India dealer network for the field concerns.

Maintained the VW Group's technical processes methodically to ensure compliance with the standards.

• Collaborated with diverse teams to resolve product-related issues effectively.
• Achieved objectives by partnering with cross-functional teams for optimal solutions.
• Developed and implemented product launch plans for new products.
• Identified the early mileage and early warning field failures, and followed up with the R&D, Quality, and Production departments to implement the immediate action plan to improve the product without any flaws.

Ensured compliance with VW Group standards by thoroughly investigating and reporting all single-incident cases.

Executed the annual dealer single-incident safety certification program across the pan-India network.

Submitted monthly single-incident report reviews to APS and Group Clearing for product improvement.

Conducted on-the-job safety topics, meetings, and training sessions to enhance dealer compliance and awareness.

Developed immediate action plans for critical incidents, mitigating customer escalations and legal risks.

Streamlined digitalization of incident cases via DISHA web portal to improve management efficiency.

• Supervised daily operations of service department at luxury automotive dealership.
• Communicated service updates and vehicle repair needs to customers effectively.
• Provided technical assistance and guidance to crew members, improving overall performance.

• Executed daily responsibilities with accuracy and efficiency.
• Enhanced customer satisfaction by addressing issues with expert and friendly service.
• Responded to customer inquiries and fulfilled requests to boost overall satisfaction.

• Diagnosed and repaired automotive systems to enhance vehicle performance efficiency.
• Provided technical support to customers on product usage and maintenance inquiries.

• Managed daily service operations at TATA Motors dealership.