Summary
Overview
Work History
Education
Skills
Software
SoftwareDeveloper

Ramakrishna V

IT admnistrator
Bangalore

Summary

Proven IT Support Engineer with a track record of enhancing system performance and security for Senior Support Engineer. Expert in network troubleshooting and information security, I significantly reduced downtime and improved user satisfaction. Skilled in effective communication, I led initiatives that streamlined operations and bolstered system reliability.

Experienced with diagnosing and resolving hardware and software issues promptly and effectively. Utilizes advanced technical knowledge to ensure seamless operations and minimize downtime. Strong understanding of network configurations and cybersecurity protocols.

Developed technical expertise in fast-paced, customer-oriented environment, focusing on efficient problem resolution and system maintenance. Demonstrated ability to troubleshoot and resolve complex issues while maintaining high user satisfaction. Seeking to transition into new field, eager to apply technical skills and customer service experience to new challenges.

Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.

Offering solid foundation in technical support and genuine eagerness to learn and grow within IT field. Brings basic understanding of networking concepts and system maintenance, coupled with hands-on skills in troubleshooting and customer service. Ready to use and develop these skills in IT Support Engineer role.

Overview

10
10
years of professional experience
1
1
Language

Work History

IT Support Engineer

Senior Support Engineer
02.2015 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Enhanced network security with regular vulnerability assessments and prompt patch installations.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.

System Administrator

System Administrator
02.2015 - Current
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Worked with users to determine areas of technology in need of improved usability.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Improved security measures by conducting vulnerability assessments and applying necessary patches.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.

IT Admin

Linux System Amin
02.2015 - Current
  • Led quality improvement initiatives focused on reducing hospital-acquired infections, enhancing overall patient safety measures.
  • Contributed to successful Joint Commission accreditation renewal through meticulous documentation review and adherence to best practices within the department.
  • Evaluated emerging trends in healthcare delivery models to identify opportunities for process improvements within the organization.
  • Streamlined communication between nursing departments for efficient workflow and patient care coordination.
  • Assisted in developing policies and procedures that were in compliance with state regulations, maintaining accreditation standards for the facility.
  • Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.

Education

Bachelor of Science - Computer Science

Swami Vivekanand Group Of Institutions
Bilaspur
04.2001 -

Skills

Software installation

Software

AWS

Ramakrishna VIT admnistrator