Test Complete
Ramakrishna Boggavarapu
Software engineer
Bangalore
Summary
Veteran Quality Assurance Lead provides critical support maintaining QMS standards. Over [Number] years of experience performing necessary QA audits and pulling key data to assemble detailed analytical reports. Maintained high quality threshold levels, overseeing comprehensive technical framework drafts and reviews. Issued detailed calls-to-action, noting criteria and obstacles to quality management system effectiveness. Hardworking [Job Title] knowledgeable about sampling and testing procedures in [Type] environments. Leverages scientific approach to multi-task, achieve targets and integrate new ideas within existing assays and processes. Ready to apply [Number] years of experience to meet [Company]'s quality control objectives. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Senior QA Lead
The Digitalgroup Pvt Ltd
Pune
07.2021 - Current
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Established metrics, applied industry best practices and developed new tools and processes.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Analyzed quality management system metrics to identify trends, lead improvement projects and prepare third-party inspections and audits.
- Used SQL to validate test results and recommend corrective actions.
- Coached and motivated 10-person QA team to develop competencies.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
- Established and updated QA processes and metrics in line with industry best practices and project goals.
- Led sprint reviews and planning meetings to promote full team engagement.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Shielded scrum team from external interference for optimal productivity and success of Agile process.
Onsite Coordinator
Digitaal group Inc
New Jersey
05.2017 - 06.2021
- Communicated regularly with customers concerning data exchange and technology integration.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Coordinated 10 projects, defined scope, and managed milestones.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
QA Team Lead
The Digitalgroup Pvt ltd
Pune
06.2012 - 06.2017
- Adapted procedures to mitigate issues and improve deficiencies.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Performed testing to assess product effectiveness, alignment with designed purpose, and adaptations for other purposes.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Delivered services to customer locations within specific timeframes.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
QA Engineer
The Digitalgroup Infotech Pvt Ltd
Pune
12.2006 - 02.2012
- Integrated diagnostic automation to accelerate and sharpen post-production testing.
- Supported quality team members during corrective action updates.
- Expanded risk management measures through spot-checking and increased randomization of inspections.
- Coordinated with quality control staff to complete inspections.
- Maintained compliance with industry standards and regulatory compliance during managed projects.
- Participated in multi-disciplinary defect reviews to discern and address root causes.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed action plan for company certification using CMMi standard knowledge.
- Facilitated process improvements to successfully decrease errors.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Demonstrated product and quality expertise in product inspections.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
Education
M.C.A [Master of Computer Science] - Computer Science
University of Madras
Chennai 08.1999 - 06.2002
B.B.M [Bachelor of Business Management] - Accounting And Business Management
S.S.N Degree College {Nagarjuna University]
Ongole 08.1996 - 04.1999
Skills
Quality Control Testing
undefinedSoftware
Java Script
Jira
Zefer
SQL server
MS Office
Manual Testing
Automation Testing
Performance Testing
Jmeter
Certification
Certified Scrum Master License - Mar 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Certified Scrum Master License - Mar 2024
03-2022
Senior QA Lead
The Digitalgroup Pvt Ltd
07.2021 - Current
Onsite Coordinator
Digitaal group Inc
05.2017 - 06.2021
QA Team Lead
The Digitalgroup Pvt ltd
06.2012 - 06.2017
QA Engineer
The Digitalgroup Infotech Pvt Ltd
12.2006 - 02.2012
M.C.A [Master of Computer Science] - Computer Science
University of Madras
08.1999 - 06.2002
B.B.M [Bachelor of Business Management] - Accounting And Business Management
S.S.N Degree College {Nagarjuna University]
08.1996 - 04.1999
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