Ramakrishnan Bakthavathsalam

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Safety issues are addressed proactively.
• Maintain accurate leasing documentation, including lease agreements, move-in/move-out inspections, and renewal notices.
• Mentoring, shopping center promotion, and events.
• Successfully establishing healthy relationships with clients while continuously upgrading services. Legal compliance, court processes, customer disputes, and grievances.
• Media press releases, CSR, and coordinating for branding, celebrity event management in South India.
• Coordinating with the AAI team for VIP movements and store handling.
• Coordinating with internal departments toward payment collection, registrations, and renewal of licenses.

• Liaising with Airport Authorities, the Corporation, the Collectorate, the LPA, the DTCP, the Labour Department, and the Police Department, as well as State and Central Government Officials.
• Organize meetings with the managers within the organization only, to bring out a strategic plan.
• Coordinated press releases and handled press inquiries for the company.
• Communicated with media weekly to build relationships and optimize press coverage.
• Overseeing the customer relationship is essentially handled by the entire team.

Administrative functions: day-to-day admin functions at the corporate office level, functions across all plants.

Compliance and Reporting: ensure compliance with industrial policy, government regulations, and accreditation standards.

Event and program coordination: organize and coordinate events, meetings, and conferences.

• Spearheading the entire gamut of daily operations of the mall, including maintenance, procurement, vendor management, and events management.
• Driving mall operations by managing the retailers, customers, and outsourced agencies, leading to increased footfalls and enhanced consumption.
• Excellence in liaising with governmental authorities, local bodies, elected officials, city police, TNEB, LPA, panchayat, advocates, pollution control, fire service, electrical inspectorate, labor office, factory inspector, and so on.
• Gained rich experience in managing seamless operations for large-scale mall facilities; rolled out budgets, ensured proper functioning of equipment, managed traffic, conducted promotional events, and managed marketing functions for the mall to increase customer footfall and drive profitability.
• Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
• Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
• Optimized resource utilization by efficiently allocating personnel, equipment, and facilities to meet organizational needs.
• Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
• Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
• Met department budgets by monitoring and reporting on office expenses.
• Updated reports, managed accounts, and generated reports for company database.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.
• Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
• Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.

• Spearheaded operations for over nine retail stores spanning over 25,000 sq. ft. of space, along with 9 store in-charges, 18 supervisors, and 180 associates.
• Streamlined administrative tasks through effective delegation of responsibilities among team members.
• Facilitated open communication channels between staff members, promoting a collaborative work environment conducive to innovation.
• Enhanced team productivity by implementing efficient operational processes and streamlining workflow.
• Trained new employees to ensure consistent delivery of excellent service across the cluster.
• Conducted training sessions for service assistants, supervisors, and controlled shrinkage.
• Material handling, both inward and outward, as well as gate pass issuing and checking.
• Security and safety of the property, and periodical checks on fire safety.
• Liaising with the Corporation, Collectorate, LPA, Labour Department, and Police Department.
• Training and development of in-house and vendor staff.

• Managed daily branch operations for optimal productivity and customer satisfaction.
• Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
• Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
• Performed monthly compliance checks.
• Increased efficiency of Support Services (HR, IT, and Finance); planned promotional events, and obtained approvals from concerned government departments.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

• Streamlined vendor management processes by centralizing information storage, improving contract negotiation strategies, and building strong relationships with key suppliers.
• Managed accounts payable/receivable functions with accuracy, ensuring timely processing of invoices and payments to maintain healthy cash flow levels.
• Assessed risk factors within the organization''s operations framework, developing mitigation plans to minimize potential losses or disruptions in service delivery.