Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Ramakrishnan C

Ramakrishnan C

Goa

Summary

Skilled in managing reservations and effectively coordinating with numerous departments. Brings experience in optimizing booking processes, negotiating contracts, and ensuring customer satisfaction. Strengths include strategic planning, team management, and problem-solving abilities. Previous roles demonstrate significant impact in improving operational efficiency and enhancing guest experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales and Reservations Manager

De Mandarin Hotels and Resorts
Goa
12.2021 - Current
  • Developed and implemented policies for reservations management.
  • Created reports to analyze customer data related to reservations.
  • Scheduled staff shifts and assigned duties for reservation agents.
  • Conducted regular meetings with the team of reservation agents to discuss performance.
  • Constant touch with all the consolidators.
  • Organized trade shows and other events as a means of increasing visibility in the marketplace.
  • Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
  • Updating online inventory and rates through channel manager (Stahh ) and to coordinate with different OTAs.
  • Running different promos to boost up OTA business.
  • Executed strategic sales plans to expand customer base and revenue.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Established new accounts and serviced existing accounts maintaining professional relationships.

Assistant Manager Front Office

Lemon Tree Amarante Beach Resort, Goa
Goa
01.2019 - 11.2021
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Ensures compliance with all Front Office policies, standards, and procedures.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Manages day-to-day operations, ensuring the quality, standards, and meeting the expectations of the customers on a daily basis.
  • Evaluate guest satisfaction levels and monitor trends, with a focus on continuous improvement.
  • Maximize room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities.
  • Recruited and trained new employees to meet job requirements.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Ensure that the Arrival & Departure register is updated as per local laws at all times.

Management Trainee

Lemon Tree Amarante Beach Resort, Goa
Goa
08.2018 - 01.2019
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Learned company processes, procedures and employee role functions.
  • Enhanced leadership abilities through training and hands-on task completion.
  • Supported staff training, development and evaluation.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Assisted in financial forecasting and budgeting processes alongside finance managers.
  • Participated in recruitment efforts, including interviewing and selecting candidates.
  • Compiled reports on competitor analysis and presented findings to management.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Guest Service Associate

Lemon Tree Amarante Beach Resort, Goa
Goa
06.2016 - 07.2018
  • Greeted guests upon arrival and checked them in to their accommodations.
  • Provided guests with information about local attractions, restaurants, and transportation options.
  • Ensured that all guest inquiries were answered promptly and accurately.
  • Resolved any customer complaints or issues professionally and efficiently.
  • Maintained a neat, clean, and organized front desk area at all times.
  • Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
  • Performed daily opening and closing procedures for the front desk including cash management duties.
  • Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
  • Created reports on occupancy levels, sales figures, customer feedback surveys.
  • Coordinated with housekeeping staff regarding room status changes throughout the day.

Education

Bachelor of Science - Hotel And Catering Management

Sivanthi Matriculation Higher Secondary School
Chennai
03-2016

Skills

  • Integrity
  • Maintaining Guest Services and Front Desk Goals
  • Ensuring Exceptional Customer Service
  • Proficient in Property Management
  • Systems & Channel Managers
  • Leading Guest Service Team
  • Phone Etiquette

Languages

Tamil
First Language
Hindi
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Konkani
Elementary (A2)
A2
Malayalam
Elementary (A2)
A2

Certification

  • Front Office 101
  • Train The Trainer (T-T-T)
  • Sales 101
  • House keeping 101

Timeline

Sales and Reservations Manager

De Mandarin Hotels and Resorts
12.2021 - Current

Assistant Manager Front Office

Lemon Tree Amarante Beach Resort, Goa
01.2019 - 11.2021

Management Trainee

Lemon Tree Amarante Beach Resort, Goa
08.2018 - 01.2019

Guest Service Associate

Lemon Tree Amarante Beach Resort, Goa
06.2016 - 07.2018

Bachelor of Science - Hotel And Catering Management

Sivanthi Matriculation Higher Secondary School

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Ramakrishnan C