RAMAKRISHNAN N

Result-oriented professional, offering nearly 11 years of rich experience in Territory service manager and Mechanical Maintenance Operations in Manufacturing Plant.

• Responsible in addressing product issues, collecting performance feedback of competitor products, conducting fuel trials, resolution of customer complaints.
• Strategic planning in opening of new outlets and developing of existing outlets
• Reduction of Repeat Job percentage and process improvements at channel partners end.
• Involved with all workshop activities and worked towards improving SMS and awarded for the same.
• Captured unique lapses in product and worked on it to regularize the remedy actions and appreciated by HO and PD team.
• Standardization of workshop process-PRISM, daily tracking of workshop activities - GIGO, analyzing the performance of each outlet, implementing strategies for improving service function profitability and customer satisfaction.
• Promotion of Digital initiative of the organization and awarded for the endeavors.
• Succeeded in maintaining dealers to make viable and customer satisfaction as well.
• Appreciated by all the assigned customers in better manner and received maximum testimonials from customers.
• Ancillary Portal initiative done and BRD submitted for development.
• Coordinating and closing of campaign activities for field vehicles.
• Seasonal campaign to attract the customers with offers on service.
• Warranty claims audit to stream line the process adherence in the workshops.
• Worked as a major key player in shutdown maintenance and 5 Shutdowns planned and executed till FY18.
• Coordinated for 30% productivity improvement of Engine Aggregates in 5 Critical Lines of Engine machine shop (From 70 Sets per Shift to 100 Sets per Shift) through line Takt time reduction.
• Improved the Cylinder Block & Cylinder Head line availability from 82% to 92% & there by improved OLE from 68% to 85% over the period of 2 years.
• Improved engine assembly & engine test cells availability from 90 % to 96% through APS (Advanced Problem Solving) Methodology.
• Managed the test cells standardization for H series and Neptune engines and Cost saving achieved 1.5 Cr.
• Drove the Mistake proofing implementation in 63 SP machines in cylinder block and head line, which resulted in rejection reduction by 45% from over all rejections.
• Spearheaded the BS VI implementation in H series engine assembly line.
• Implemented more than 50 SGA projects various machines towards OEE improvements
• Performed alternate source development for non-criticality spares and cost reduction around 40% for machined parts.

• Pneumatics & Hydraulics
• Vehicle Aggregates (Engine, Gear Box, Rear Axle, and so on)
• MS Office, 5S, Value Engineering, SCM and Safety
• CNC Programming
• ALEET (Ashok Leyland Electronics & Empowerment Training)
• APS & BPS
• Supervision Training
• Customer Satisfaction
• LCA
• MBP (Modular Business Program)

Marital Status   : Married

Date of birth      : 24.07.1994

Languages   Known ;             

Speak - Tamil, English, Hindi 

Read and Write - Tamil, English