Ramakuri Ravi Kumar
Application Support Engineer
Hyderabad
Summary
Experienced in troubleshooting and resolving technical issues in production environments. Proficient in utilizing diagnostic tools and methodologies to ensure system reliability and efficiency. Demonstrated ability to foster team collaboration and adapt to dynamic operational needs. Consistently delivers results that meet or exceed expectations.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Production Support Engineer - SRE Engineer
Tata Consultancy Services
12.2021 - Current
- Handled end-to-end support for production systems, ensuring 24/7 availability and timely issue resolution.
- Investigated and resolved high-impact P1 and P2 incidents related to web and application performance, ensuring SLA compliance.
- Led and participated in Major Incident Management (MIM) bridges for critical outages, coordinating with multiple teams for faster recovery.
- Used tools like Dynatrace, Datadog, and Splunk to monitor system health, application logs, and performance metrics.
- Performed root cause analysis (RCA) for recurring incidents, and worked with development teams to implement permanent fixes.
- Lead innovation in support with cutting-edge AI and LLM-powered tools.
- Provided on-call support in rotational shifts, effectively handling incident escalations and communications with stakeholders.
- Worked on automation for auto-triage, self-healing, and real-time diagnostics.
- Worked on monitoring tools, alert creation, to ensure the zero-bug-ready application.
- Created scalable playbooks and support-as-code tooling for improved operational readiness and knowledge reuse. Partnered with business and technical teams to deliver support and manage incidents.
Education
B.Tech -
Sarathi InstituteOf Engineering Technology
Skills
Incident & Problem Management (ITIL)
Skilled in performance monitoring solutions
Smart support tools using LLM
Major Incident Management (MIM)
Ticketing Systems (eg, ServiceNow, JIRA)
Defect analysis expertise
SQL for issue diagnosis
Proficient in scripting languages
Technical system troubleshooting
Escalation & Communication Management
Strategic production management
Certification
Certified by Google Professional Cloud Developer Certification
Profiles
- Interview Bit: https://www.interviewbit.com/profile/ramakuri-ravi-kumar/
- HackerRank: https://www.hackerrank.com/profile/ramakuriravikum1
Timeline
Production Support Engineer - SRE Engineer
Tata Consultancy Services
12.2021 - Current
B.Tech -
Sarathi InstituteOf Engineering Technology