Raman Arora

• Reporting to Team Leader Operations with responsibility of 11 members.
• Extracting various kind of reports like SLA(Service Level Agreement), KRI, WAM, Critical Error, FEDLINE Load and Customer database reports.
• Collecting customers queries via Mailbox and work on those on priority to deliver successful customer outcome.
• Monitoring customer's accounts for authorizing and investigating transactions to find any suspicious activity to minimize fraud.
• Adjusting customers accounts for any transactional error with accuracy and in timely manner to deliver best customer outcomes.
• Trained new employees on established processes, ensuring consistent performance across the team.
• Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
• Reviewing the entire process time to time to find the part which can be automated to enhance Productivity , Customer and Business experience.

• Reporting to Team leader Operations with responsibility of 7 members.
• Ensuring that customer documents and identification (eg. - driving license, passport, utility bills) are up-to-date and accurate and overall operational risk management in UK Bank.
• Knowledge of work allocation and SLA (Service level agreement) Management.
• Acted as primary point of contact for client escalations, resolving issues swiftly to maintain high levels of client satisfaction.
• Conducted regular reviews of operations and identified areas for improvement.
• Keeping in awareness of changes in trends , policies and regulations from FCA (Financial Conduct Authority) and PRA (Prudential Regulation Authority).

M/S Pentagon Industrial Services

• Handling customers and Clients Complaints over call.
• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Listened to customers' questions and concerns to provide answers or responses.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Reporting the complaints to authority and provide quick solution of Problems.
• Managed all kind of documentation Works like Reports Preparing, verifying vendors bills.
• Taking Feedbacks from customers regarding the services provided by company time to time.