Raman Bhardwaj
Aligarh
Summary
14 Years’ - CHANNEL SALES | MARKETING | OPERATIONS | CUSTOMER RELATIONS | COMPLIANCE MANAGEMENT Top-ranked passionate professional with extensive experience in FMCG, telecom, media, mobility operations and compliance. Recognized for record-setting sales figures, operational excellence, team leadership, territory expansion, vendor management and new account development. Proven ability to lead teams, enhance compliance adherence, streamline operations, and improve customer satisfaction. Experienced presenter, negotiator and closer with strong expertise in channel management, audits, SOP implementation, risk mitigation and field operations.
Overview
15
15
years of professional experience
1
1
Language
Work History
Compliance & Operation Manager – North
Mahindra Logistics Ltd.
07.2024 - Current
- Leading compliance & operational activities across North region for multiple client locations.
- Managing a team of 7 on-roll employees across different cities ensuring smooth operations and SLA adherence.
- Ensuring 100% compliance and driver onboarding, vehicle documentation, vendor audits, and safety compliance checks.
- Daily monitoring of compliance dashboards, closure of non-compliance points (NCs), and ensuring timely updates from all locations.
- Conducting ground audits, vehicle inspections, route compliance checks and surprise audits at client sites.
- Ensuring adherence to SOPs, policy implementation, and corrective actions for repeated non-compliances.
- Handling escalations, investigating operational gaps, and implementing preventive actions to avoid operational failures.
- Monitoring attendance, performance, travel & field activities of team members.
- Supporting business teams in expansion, vendor capability assessment, and operational feasibility study.
- Key Responsibilities:
Regional Sales Manager
ANI Technologies Pvt. Ltd. (Ola Cabs)
07.2019 - 06.2024
- Driver-partner onboarding & fleet expansion
- Vendor relationship management (aggregators, fleet owners, DSAs)
- Supply pipeline forecasting & fulfillment
- Negotiation & rate finalization with fleet partners
- Contracting, compliance & documentation monitoring
- Responsible for building Ola's B2B sales strategy and implementing it. Regularly review customer satisfaction trends - initiate necessary actions and mobilize improvements through product and operations teams to plug customer-experience gaps in order to achieve exceptional customer satisfaction scores
- Make a growth plan in conjunction with other teams and ensure the targets are met. Creating strategies and business products as per local demands with respect to demand & supply side of the business.
- Develop the 6-12-18 month product/service-level strategy for the overall corporate sales function aimed at achieving sustained competitive advantage and deliver the requisite profit margins and customer experience.
- Work together with the team and other departments within the organisation to identify any process improvements and improve standards and efficiency
- Create customers segments and build strategies for these customers based on use cases and customer pain points and initiate targeted action to achieve the plan
Assistant Manager
Vodafone Idea Ltd.
08.2017 - 06.2019
- Expanded distribution network (managing 2 channel partners, team of 12 DSE’s & 5 promoter) including achieving targeted number of distributors, expanding existing number of active R/Os, expansion from current status of SIM outlets and expansion in status of activation outlet base.
- Responsible for the overall business health & contribution to prepaid, activation & revenue growth in the city, implementing sales strategy leading to the conversion of airtime into reloads in the city.
- Charged with the distribution of Vodafone airtime in the region and ensuring distributors, DSAs and associate distributors comply with Vodafone’s distribution key performance indicators.
- Delivered training on product knowledge to agents prior to launch and then on a need-to basis thereafter. Executed various sales strategies and programs in the geographical area allotted to them in collaboration with channel partners to achieve sales target such as gross adds revenue and numerical distribution indices.
- Maintained and managed channel partners by ensuring better relations and communication to achieve high productivity levels from channels. To comply with policies & processes with reference to sales function and training team members to keep them up to date with plans.
Assistant Manager – Sales & Marketing
Reliance Communications Ltd.
08.2015 - 08.2017
- Managed wireless sales, revenue, market share, and identified new channel partners.
Sales Officer
Parle Products Pvt. Ltd.
08.2013 - 08.2015
- Managed field sales force, ensured sales volume targets and operational discipline.
Sales Associate
Music Broadcast Pvt. Ltd. (Radio City 91.1 FM)
04.2011 - 08.2013
- Developed business development strategies, achieved revenue targets and customer satisfaction.
Education
PGDM - Marketing
IIMT Aligarh
Aligarh01.2011
PGPM - Marketing
Asia-Pacific Institute of Management
Delhi01.2008
BBA - Marketing
Shivdan Singh Institute of Technology & Management
Aligarh01.2007
Skills
Operations Management
Accomplishments
- Mega Star & Zonathan Award – Vodafone Idea Ltd. (2017–2019)
- Best Sales Officer – Parle Products Pvt. Ltd., Rajasthan (2015)
- Recognized for due diligence & key account handling
- Achieved consistent financial results across roles
Timeline
Compliance & Operation Manager – North
Mahindra Logistics Ltd.
07.2024 - Current
Regional Sales Manager
ANI Technologies Pvt. Ltd. (Ola Cabs)
07.2019 - 06.2024
Assistant Manager
Vodafone Idea Ltd.
08.2017 - 06.2019
Assistant Manager – Sales & Marketing
Reliance Communications Ltd.
08.2015 - 08.2017
Sales Officer
Parle Products Pvt. Ltd.
08.2013 - 08.2015
Sales Associate
Music Broadcast Pvt. Ltd. (Radio City 91.1 FM)
04.2011 - 08.2013
PGPM - Marketing
Asia-Pacific Institute of Management
BBA - Marketing
Shivdan Singh Institute of Technology & Management
PGDM - Marketing
IIMT Aligarh