Raman Bhatia

• Led a team of 247 FTEs across APJ, AMER and EMEA: Responsible for investment portfolio of over $19 million per quarter
• Researched, analyzed and solved marketing and strategy concerns through personalized approach.
• Working with corporate budget owners on processes, budget releases, and rebalances
• Collaborate with Internal Stakeholders like Strategic Sourcing, Global Purchasing Teams and Accounts Payable Team; Partnering with Recruitment agencies, Procurement and Legal team
• Boosted accountability and growth by enhancing processes based on performance reporting, benchmarks and objectives.
• Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
• Identified cost improvement changes and cost savings plans to increase company savings.
• Deployed new technology leveraging evidence-based metrics to record performance data and outcomes for investment reporting.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• Examined quarterly financials to determine business operating capacity.
• Produced staffing matrix to provide adequate coverage of department.

• Led a team of 127 staff and 6 direct reports in India and 95 FTE in UK – Creative services, Design, Concept development, Formatting and Digital.
• Responsible for delivering large, complex client engagements that identify, design, and implement creative business and technology solutions for KPMG member firms.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Prepared annual budgets with controls to prevent overages.
• Increased profit by streamlining operations.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Introduced new methods, practices and systems to reduce turnaround time.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

• Led three large accounts with a span of 298 FTE - Insurance and F&A accounts and Creative Service.
• Under Insurance and F&A, managed Commercial and Retail Insurance products, including Motor Insurance, Property and Casualty, Fleet Insurance for Transportation and Life Insurance. Led transitions and grew this account by over 200% in a short period of 2 years

Insurance services provided - New policy issuance, claims, endorsements, renewals, cancellations etc.

F&A services provided - Account payables, account receivables, general ledger, finance requests, vendor payable invoicing, ICP transfers, DB/Direct cash reconciliation, premium and commission reconciliation, direct bill, collections etc.

• Defined measurement systems to monitor and report performance metrics and client satisfaction to client, company and employees.
• Delivered profitable growth on each of these accounts with reported gross margins over 35% YoY, exceeding budgeted revenue targets through new business/organic growth and cost reduction against budget. Managed the annual budgeting and financial planning exercise for these accounts
• Communicated with upper management regarding performance and areas out of compliance with contractual agreements to identify solutions.
• Furnished statistical and verbal reports to management for historical, status and forecasting purposes.
• Maintained employee experience, morale and job satisfaction with positive reinforcement and on-the-job coaching.
• Developed and maintained client rapport and client satisfaction as measured by end-user satisfaction, client surveys and client feedback.
• Raised accuracy and accountability by creating new automated tracking method.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Created and implemented aggressive action plan to address pressing cost control needs.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

• Led two large accounts with a span of 182 FTE - Insurance accounts and Creative Service.
• Led the pilot group and transitioned the Creative Services account with over 130 FTEs. This graphic design-based work was related to Image retouching, Page building for Ads and Presentation/Document Management work in Adobe Photoshop, In-design, Illustrator, and MS Office respectively for the print and digital medium
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
• Enhanced employee management by developing schedules, tracking time and administering payroll.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help teams evolve and grow.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Monitored employee productivity and optimized procedures to reduce costs.

• Maintained energy and enthusiasm in fast-paced environment.
• Responsible for managing back-office work for offshore vendor team and supervised offshore work from UK.
• Worked as a single point of contact for offshore team and ensured smooth day to day work
• Provided training and support to offshore team and offshore counterparts
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
• Managed various marketing & development activities like online marketing also explored the new sources of company growth
• Managed sales promotions and marketing strategies on major social media sites.
• Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
• Responsible for negotiating and signing of new deals with the hotel chains
• Cultivated and maintained strategic alliances with key partners and vendors.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.