Raman Chanda

Working on Heroku solutions/implementations with enterprise customers, presales and post sales. Engaging in both pre-sale and post-sale activities.

• My area of expertise in Heroku is Enterprise features like Private spaces, Heroku Connect (Salesforce integrations), Heroku Data (Postgres, Redis, Kafka, Dataclips), CI/CD, Heroku Architecture, logging (Logplex, Papertrail), Application Assessment, Performance monitoring (using Tools/addons like New Relic APM, Scout APM, Splunk), Deployments, GitHub integrations, strong consultancy skills.
• Lead, mentor & coach a team of 8-15 members and help them to deliver best customer experience for our customers.
• Work with highly billed Enterprise customers on technical aspects and proactively identifying opportunities to reduce customer effort and help to make full utilization of the services.
• Handle escalations.
• Conducting daily standup calls, training sessions.
• Work on product documentation.
• Developing tools/application for internal and public use.

• Work on development of internal tooling - Platform, Data, Networking.
• Handling platform incidents and escalations.
• Work on customer tickets.
• Conduct daily standup calls and lead the same.
• Work on product documentations.

• Worked for multiple telecom clients like Wind Digital, Claro, T-Mobile, Vodafone-Idea to develop centralized order management solution.
• Implementation of both Waterfall and Agile methodologies in development and configuration.
• Unit testing, bug fixing, participation in daily stand up calls.
• Involve in interactions with customers/stockholders for requirements gathering and deliverables.
• Highlight: Worked on Bulk data migration with optimised performance.