Summary
Overview
Work History
Education
Skills
Certification
Major Accomplishments
Timeline
Generic

Raman Chanda

Hyderabad

Summary

Customer Solutions Architect with over 10 years of experience across Salesforce, Heroku, and Telecom domains. Strong background in customer-facing technical roles, cloud-native application design, and large-scale system integrations. Hands-on exposure to data engineering concepts including building pipelines, database design, and reporting through POCs and project work using AWS, PostgreSQL, and Python. Recognized for driving successful enterprise migrations and helping customers adopt scalable, reliable platforms while mentoring teams and leading critical engagements.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Solutions Architect

Salesforce
01.2024 - Current
  • Worked with enterprise customers to design scalable and secure cloud-native applications, integrating with Heroku, Salesforce, and external systems.
  • Provided workaround solutions for customer issues related to Heroku platform features and data, including Postgres optimization, pipeline design, reporting integrations, and application flow.
  • Delivered architectural reviews, performance assessments, and scaling guidance for customer apps and data flows.
  • Conducted enterprise onboarding programs and expert coaching sessions, enabling faster adoption of Heroku and Salesforce capabilities.
  • Created and maintained reports for customer utilization and resource usage monitoring, helping the business track adoption and usage trends of new and existing enterprise customers.
  • Worked on customer POCs involving AWS Redshift, Kinesis, and Airbyte for batch and real-time data replication.
  • Explored Salesforce Data Cloud use cases with customers, aligning integration strategies with their data and analytics needs, and supporting Informatica ETL integrations.

Principal Customer Success Engineer

Salesforce
08.2021 - 12.2023
  • Partnered with enterprise customers to resolve complex Heroku platform and data issues, providing best practice guidance.
  • Regional team lead, managing escalations and ensuring timely resolution of critical customer issues.
  • Led and mentored a team of 8-15 engineers, focusing on incident handling, troubleshooting, and customer success.
  • Created and maintained reports to track team KPIs and deliveries, improving visibility for management.
  • Contributed to hiring, onboarding, and coaching of new team members.

Senior Customer Success Engineer

Salesforce
10.2018 - 07.2021
  • Focused on Heroku platform and data issues faced by customers.
  • Worked on process improvements aligning with business needs.
  • Created and maintained a knowledge base for platform troubleshooting and data workflows.
  • Participated in on-call rotations and incident communications, ensuring transparency and customer trust.

Solution Integrator

Ericsson
03.2015 - 10.2018
  • Contributed to a large-scale enterprise data migration for a telecom merger: migrated customer data from on-premise to hybrid environments, including schema design and reporting pipelines.
  • Designed and implemented table structures and data storage models for centralized order management and provisioning.
  • Improved backend data flow efficiency, reducing provisioning time by 10% (~3 minutes).
  • Developed user stories, performed unit testing, bug fixing, and collaborated with stakeholders for requirements and deliverables.
  • Awarded for successful contribution to a large-scale telecom customer data migration project at Ericsson, ensuring smooth transition with zero downtime.
  • Recognized within Salesforce Heroku

Education

B.Tech. - Computer Science and Engineering

Sikkim Manipal Institute of Technology
06-2014

Skills

  • Cloud Platforms: Salesforce, Heroku, AWS (S3, Redshift, Kinesis)
  • Databases & Messaging: PostgreSQL, Oracle, Amazon Redshift, Redis, Kafka
  • Programming & Scripting: Java, Nodejs, JavaScript, SQL, Python & Ruby (basic)
  • Data Engineering Exposure: ETL/ELT Pipelines, Airbyte, Data Modeling, Data Quality, Tableau Reporting (POCs & projects)
  • Integration: MuleSoft, Informatica
  • Monitoring & Tools: NewRelic, Splunk, Scout
  • Version Control: GitHub, SVN
  • Collaboration & Leadership: Customer Engagement, Escalation Handling, Stakeholder Management, Mentoring & Coaching, Team Leadership

Certification

  • Salesforce Certified Heroku Architect, 2021
  • Salesforce Platform Developer 1, 2022
  • Incident Command / Management Level 2, 2020
  • Web Application Development, 2017
  • Oracle Java SE6, 2013

Major Accomplishments

  • Awarded for successful contribution to a large-scale telecom customer data migration project at Ericsson, ensuring smooth transition with zero downtime.
  • Received internal recognition within Salesforce Heroku for customer success contribution.

Timeline

Customer Solutions Architect

Salesforce
01.2024 - Current

Principal Customer Success Engineer

Salesforce
08.2021 - 12.2023

Senior Customer Success Engineer

Salesforce
10.2018 - 07.2021

Solution Integrator

Ericsson
03.2015 - 10.2018

B.Tech. - Computer Science and Engineering

Sikkim Manipal Institute of Technology

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Raman Chanda