Raman Chauhan

2016-2020

• Analyzing, Implementing & Optimizing Google Business Profile accounts of various large scale clients
• Assisting the clients in On-boarding to GBP and how they can improve their business presence on Google Search & Maps

2020-2024

• Managed onboarding processes for new clients, ensured
  succesfull delivery of products and services through key relations
  and communication.
• Expertise in Anti-money laundering, Regulatory Reporting &
  Compliance, covering Transaction Reviews, Sanctions Screening
  PEP reviews.
• Worked on tools like Lexis Nexis, Operator, Dashboard, Cases,
  Global verification tool.
• Analyzed clients database to create Customer Monitoring Report.
  Capacity to perform ongoing AML requirements of ODD, EDD and CTF.
• Knowledge of KYC remediation, CDD, EDD, Lexis Nexis, OFAC,
  Sanctioned list, PEP reviews, FCPA.

• Quality audits of the team and publishing reports on daily/weekly basis and handling direct client escalations
• Reduced process lags by successfully managing and scheduling employees to optimize productivity while training staff on best practices and protocols.

• Responded to customer concerns and implemented changes to accounts to resolve issues.
• Assisted customers with product adoption and utilization to promote customer success.