Raman Jha

Onsite Technical Support to IECHO Sample maker Customers.

Online as well as Onsite Support to Label Printer Customers.

In Selling products like IECHO Sample Maker/Cutting machine as well as HAOTIAN Label Printer.

Online Technical support to Field Engineers.

Attending unresolved Technical issues of Customers.

Teaching Mathematics & Science to Students of class 8th to 12th.

4 Students competed IIT/ JEE by guidance.

Giving online support to Digital Printer Customers.

• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Monitored service staff performance and provided feedback for improvement.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and offer available solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
• Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
• Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
• Managed senior-level personnel working in marketing and sales capacities.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
• Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
• Collaborated with sales teams to identify upsell opportunities, contributing to increased revenue generation within the region.
• Oversaw inventory control measures within the region, reducing excess stock while maintaining adequate supplies for efficient operations.
• Managed budgets effectively by controlling costs without compromising on service quality or staff motivation levels.
• Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
• Championed process improvements that resulted in decreased turnaround times for service requests while maintaining quality standards.
• Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
• Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region.
• Developed regional service team''s skills by conducting regular training sessions, fostering a culture of continuous improvement.
• Enhanced regional service performance by implementing effective management strategies and streamlining processes.
• Implemented standard operating procedures for consistent service delivery, leading to greater customer satisfaction scores.
• Delivered consistently high levels of customer satisfaction by monitoring service quality and implementing corrective actions where necessary.
• Increased operational efficiency with the implementation of new technologies and innovative service solutions.
• Conducted regular site visits to ensure alignment with corporate objectives and adherence to best practices in all aspects of regional operations.
• Fostered a positive work environment that encouraged employee engagement, leading to improved staff retention rates within the region.
• Supported cross-functional teams in the successful execution of large-scale projects, ensuring seamless integration of regional service efforts.
• Served as a liaison between headquarters and field staff, facilitating open communication channels for streamlined decision-making processes.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Developed detailed plans based on broad guidance and direction.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Created relationships with key decision-makers and served as external technical spokesperson.
• Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
• Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
• Assisted in the creation of user manuals and documentation for ease of reference during routine maintenance tasks.

• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
• Tested and checked performance of hardware and software programs.
• Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
• Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
• Installed, configured and tested equipment on specialized platforms.
• Analyzed and evaluated performance and optimized efficiency.
• Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
• Boosted service quality by continually updating technical knowledge and staying current with industry trends.
• Escalated and re-produced problem to internal development sources to reach solution.
• Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
• Optimized resource utilization to minimize costs by accurately estimating job requirements and procuring necessary parts in a timely manner.
• Collaborated with product development teams to share field insights that contributed towards design improvements and better user experiences.
• Educated prospects on product implementation and usage and answered technical and security questions.
• Participated in client consultations and product capability demonstrations to support sales efforts.
• Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
• Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
• Provided comprehensive training to junior engineers, fostering professional development within the team.
• Provided customer feedback to team to facilitate project road map and relationship planning.
• Tested customer samples, designed testing concept and presented solutions to Type personnel.
• Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
• Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
• Resolved customer complaints in prompt, polite and professional approach.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Diagnosed and resolved machine operation variations and equipment problems.
• Investigated and corrected mechanical problems with machinery.
• Dismantled defective machines and equipment and installed new or repaired parts.
• Organized and directed maintenance shutdowns and startups.
• Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Documented maintenance activities and confirmed compliance with relevant regulations.
• Developed preventive maintenance schedules to minimize downtime and optimize performance.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Worked with diverse types of weather and ground conditions.
• Researched and implemented new technologies and equipment.
• Tested systems, noting issues and completing preventive maintenance.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.