RAMAN KANT

• Personal bankers at Barclays responsible for managing customer accounts, ensuring accuracy in transactions, and providing assistance with account-related inquiries via Message Us (Chat).
• Taking care of processes like retain banking, business banking, skill-based routing, and Barclaycard.
• Also play a crucial role in detecting and preventing fraudulent activities by implementing security measures and staying vigilant for any suspicious account behavior.
• Handle customer complaints efficiently, addressing concerns with professionalism, empathy, and finding suitable resolutions to enhance customer satisfaction.
• In case of complex issues or unresolved queries, escalate matters to the appropriate channels within Barclays, ensuring that dedicated team is informed and involved as needed.
• Provide exceptional customer service, including guidance on financial products, answering queries, and ensuring a positive overall banking experience via Message Us.
• Identifying and addressing potential vulnerabilities in customer accounts, transactions, or banking processes to enhance security and protect customers from potential risks.
• Ensuring Customer Success and financial well-being of the customers by offering tailored financial advice, recommending suitable products, and supporting customers in achieving their financial goals.
• Adherence to Schedules and ensuring that I'm available during business hours to serve customers and meet their banking needs promptly.
• Ensuring strict adherence to regulatory requirements and compliance standards is a key responsibility. Along with following industry regulations and internal policies to maintain a secure and compliant banking environment.

• Extensive customer service experience in live chat at Barclays.
• Communicate with the customers in real-time, provide updates on their day to day banking needs and products.
• Assist the customer with any issues they have with their accounts/products or services. Identify if there's any fraudulent or suspicious activity in customers account.
• Addressed customer service enquiries quickly and accurately.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Built rapport with customers through courteous and professional communications over chats.
• Escalated customer concerns, issues and dissatisfaction requirements to dedicated team.
• Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.

• To Develop Cutting-edge Solutions in Logistics and Transportation.
• Creating employability in the field of Logistics through Skilling.
• To provide practical approach towards Learning & Development.
• Acted as training subject matter expert and provided extensive technical support to different departments.
• Developed and implemented effective lesson plans to cover necessary material.
• Established personnel qualifications and coordinated on boarding activities.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Directed field training to enhance participants' skills.
• Analyzed effectiveness of training programs at all levels and recommended updates.
• Developed departmental systems and procedures to better align workflow processes.

• To provide the services according to the experience and next level assignment of the client.
• Surpassed growth targets and revenue projections by coordinating and planning product sales.
• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Fostered relationships with customers using convincing skills and selling skills bolstering future sales opportunities.
• Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
• Listened closely to customer needs and ascertained appropriate Job solutions within expected price range.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.

• 6 weeks Internship progream.
• Created positive, helpful and excellent working environments by offering support and guidance to staff.
• Brief Description: A study was conducted to know the perception of the people how they are attracted towards Big Bazaar before discount and after discount.
• And how discount and scheme is capable to increase the sales in off seasons.
• What are the factors which makes the customers to come again at Big Bazaar for shopping.
• Shadowed and monitored managers to obtain enhanced understanding of best management practices and procedures.
• Closely monitored market trends, competitor activity to identify growth opportunities and money-making trends.