Ramandeep Kaur

• Led more than 500 Training workshops, including developing and managing project plans in alignment with timeframes, budget, scheduling and resources, online and in-person in India and neighboring countries.
• Organized and successfully implemented PFC sessions, including client registrations, scheduling, eligibility verification, and session set-up, and provide support to clients as required.
• Facilitated in-person and/or online GO sessions to PFC clients over 10,000 participants and engaged clients actively to enhance their understanding and participation.
• Prepared and met clients individually to complete a needs assessment (PPS) and create a personalized Action Plan.
• Connected clients with the advisors at Canadian partner organizations (Connections).
• Completed client data reporting in the database and IRCC iCARE system as assigned.
• Communicate effectively and diplomatically with other PFC team members regarding planning and delivery of sessions.
• Researched the immigration-related topics including labour-market changes, particularly as they relate to standards, language assessments, occupational profiles, regulatory bodies, and accreditation agencies, the immigrant integration programs of colleges, universities, NGOs and basic economic indicators in major Canadian cities.
• Successful trained on IT security and cybersecurity issues and best practices and contributed effectively to maintain program compliance on IT security and privacy matters.
• Stay up to date on the functioning and activities of the PFC network of Canadian organizations, agencies, and associations.
• Mentored 12 new hires and successfully helped them learn and facilitate PFC sessions.
• ● Conducted a range of workshops and training sessions globally. I demonstrated my facilitation skills. I used learning management systems to improve content delivery and engage participants.
  ● Worked with global clients and colleagues to create and implement effective group processes. This boosted team dynamics and improved outcomes.
  ● We set up hybrid meeting solutions. This lets in-person and remote attendees join together. It helps to keep productivity and team spirit strong.
  ● Carried out detailed programme evaluations. I used data visualisation tools to show valuable insights to stakeholders. This helped drive ongoing improvements.
  ● Kept client files in iCare, a Government of Canada platform. Made sure to follow data privacy rules. This helped create a secure and compliant programme. It showed my strong organisational skills and attention to detail.
  ● Represented organisational interests across many government and educational platforms.
  ● Managed complex stakeholder relationships with diverse governmental and institutional bodies.
  ● Conducted strategic intelligence gathering on policy and regulatory developments.

● Handled daily operations, focusing on data accuracy and regulatory compliance. Managed student records using the university's integrated information system.
● Arranged cross-campus events to support better communication. Utilised email, instant messaging, and video conferencing platforms.
● Coordinated enrolment and retention activities, ensuring alignment with institutional policies. Used enrolment management software to track and study trends.
● Built strong partnerships with important university departments. Used relationship management methods and shared digital workspaces to support collaboration.
● Monitored operational activities, ensuring compliance with regulations and guidelines.

• Provide individual counseling to students to further assist internationally trained professionals in areas of career guidance, credential assessment, licensing information and referral and other employment settlement related issues.

• Accountable for all aspects of the Human Resources function for a $28 million store with 160 associates.
• Helped reduce the total workforce turnover percentage by 25%.
• Managed associates’ issues and concerns and maintained positive work environment and supported company’s goal to attract, motivate and retain a high performing diverse work force.
• Administered human resource policies and programs; review process, performance management, recruiting, employee relations, training, compensation benefits and terminations.
• Coached and counseled store management team on associate issues.
• Managed the hiring process to ensure compliance with all applicable legislation and policies.
• Executed store’s staffing strategy, focusing on appropriate full-time to part-time ratio, certified specialists, diversity and demographics.
• Executed and delivered associate training and development programs, worked closely with store management team to identify and develop talent.
• Served as resource to other managers and supervisors to ensure quality, timely and consistent reviews.
• ● Addressed objections by clarifying points, highlighting agreements, and resolving differences. This approach reflected our company values and promoted inclusivity. Leveraged CA MAX software for billing and financial management.

• Coordinated associate recruiting process; pre-screened resume, telephone interviews, preliminary interview, scheduled subsequent interviews with the management team, conducted reference checks, created offer package and assisted associates to integrate with Home Depot culture.
• Effectively executed associate curriculum needs and quality of store’s training delivery.
• Worked with Management team to identify and develop talent.
• Acted as a back-up schedule writer and created schedules using automated system that provides excellent customer service coverage and maximized employee relations.
• Participated in public speaking engagements to promote Newmarket store within local community.
• ● Developed unique communication approaches for different clients. Used CRM systems to keep track of their preferences and ensure respectful interactions.
  ● Led cross-functional teams to create innovative solutions. We fostered an inclusive environment using collaborative project management platforms.
  ● Organised team workshops focused on cultural awareness and communication skills. Utilised digital learning tools to improve engagement and help with retention.

• Established key partnerships with schools regarding graduate recruitment initiatives.
• Communicated with Admissions Officers at various universities and colleges in USA, Canada, Switzerland, and Australia.
• Managed business from start up to development of a successful organization.

• Supervised and trained individuals who taught specific courses such as TOEFL, IELTS, GRE, GMAT & SAT.

● Used diversity-focused recruitment strategies. We tracked applicants with systems to enhance diverse candidate placements in various sectors.
● Designed and conducted unconscious bias training for hiring managers. It featured interactive e-learning modules to enhance inclusive hiring practices.
● Created reports based on recruitment data. I used HR analytics tools to show diversity trends and find areas for improvement.