Playing Chess
Raman Kumar
Computer System Managerr
Una,HIMACHAL PRADESH
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 5 years of experience in Computer Management. Recognized for cost-effective system improvements, operational streamlining and positive leadership style. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Computer Systems Manager
Steller
Una, HIMACHAL PRADESH
2016.12 - Current
- Conducted semi-annual preventive maintenance of each desktop computer component and printer at assigned locations.
- Supported VoIP system and served as backup support technician for escalated issues.
- Supported software, hardware and peripherals in use by Production team.
- Provided technical support and problem resolution for approved software and hardware problems or potential problems discovered during preventive maintenance.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Coordinated Connectivity projects, defined scope, and managed milestones.
Technical Support Engineer
Teleperformance
Jaipur, Rajsthan
2016.04 - 2016.12
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
Computer System Manager
STELLAR
Una, HIMACHAL PRADESH
2012.04 - 2016.04
- Conducted research, gathered information from multiple sources and presented results.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend and holiday shifts.
- Received and processed stock into inventory management system.
- Developed team communications and information for meetings.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Arts - English Literature
Himachal Pradesh University
Shimla 2009.03 - 2012.03
Diploma in Computer App. And Desktop Publication - Computers
National Institute of Electronics And Technology
Shimla 2009.10 - 2010.10
Post Graduate Diploma in Computer Application - Computers
Lovely Professional University
Jalandhar 2018.04 - 2019.12
Master of Arts - English Literature
Himachal Pradesh Universtiy
Shimla 2018.03 - 2020.12
Skills
Security planning
Project lifecycle management
Conflict resolution
MS Office
Written Communication
Reading comprehension
Data management
Critical thinking
Analytical skills
Budget administration
Infrastructure development
Accomplishments
- Achieved exponential growth by completing IT infrastructure with accuracy and efficiency.
- Documented and resolved System orientation which led to Significant ease for employees
- Supervised team of 10 staff members.
Interests
Reading Novels
Timeline
Post Graduate Diploma in Computer Application - Computers
Lovely Professional University
2018.04 - 2019.12
Master of Arts - English Literature
Himachal Pradesh Universtiy
2018.03 - 2020.12
Computer Systems Manager
Steller
2016.12 - Current
Technical Support Engineer
Teleperformance
2016.04 - 2016.12
Computer System Manager
STELLAR
2012.04 - 2016.04
Diploma in Computer App. And Desktop Publication - Computers
National Institute of Electronics And Technology
2009.10 - 2010.10
Bachelor of Arts - English Literature
Himachal Pradesh University
2009.03 - 2012.03