Raman Kumar
Amritsar
Summary
Seeking challenging assignments in Retail management, Business development & Corporate Relations in a reputed organization.
Presently in assignment with Firstcry Retail Pvt Ltd as Area Operations Manager. With over 13 years of extensive experience in service delivery, business development and processing, Quality Assurance & General Administration for Luxury Apparels. Managing the Independent Store Handling function for Retail industry for 9 years. Possess exceptional skills in Business development, customer relationship management, communication, coping with ambiguity with demonstrated abilities in training and team building. An enthusiastic team leader with organizational skills to organize and focus the efforts of others and driving front liners to achieve goals.
Overview
14
14
years of professional experience
Work History
Area Operations Manager
Firstcry Retail Ltd
Amritsar/Jalandhar/Mohali/Chandigarh/Zirakpur
11.2021 - Current
- Developing sales strategies and plans to achieve sales and profit goals by leading, developing, and motivating sales Staff
- Meeting or exceeding targeted sales quotas and productivity standards
- Ensuring compliance with all company, state, and federal laws and regulations
- Ensuring that sales staff is appropriately trained and competent to perform their job duties
- Providing exceptional customer service to all customers on a daily basis
- Developing and implementing sales and marketing plans to drive sales and profit
- Timely submission of monthly reports
- Sales Analysis and forecasting
- Maintain the level of accuracy in monthly sales & collection forecasts
- Adhering to Permanent Journey plan and provide service to Stores by regular visit
- Recruitments of front end staff.
Store Manager
Bestseller Retail Ltd. (Vero Moda)
10.2019 - 11.2021
- Achieve the cumulative revenue and profit targets for Retail Stores across the Cluster
- Responsible for developing and directing all areas of store operations including sales, staffing, scheduling, training, supply chain, cash handling, inventory, and cost control
- Developing plans for the control of incoming and outgoing merchandise, proper ordering of merchandise, coordinating merchandise activities for sales promotions in the area of merchandise display and pricing, monitoring cash flow and budgeting, implementing weekly work schedules
- Developing talent within the team by providing consistent direction and support to achieve stretch targets and take leadership positions
- Develop plans for approval for all new business proposals including budget preparations, personnel, store design, product mix, pricing structures and marketing strategies
- Provide feedback from existing customers to the HO and troubleshooting where necessary to protect existing and develop new business
- Forecasting monthly/ annual sales targets & executing them in a given time-frame with accountability of profitability
- Monitor the performance of the sales function and take remedial action where necessary to ensure that sales targets are met.
Concept Manager
Landmark Group
02.2013 - 09.2019
- Responsible for the day to day running of the store, maintaining standards, ensuring legal compliance checks on pricing etc
- Assist in cashier training and provide support to cashiers where required
- Ensure minimization of shrinkage levels in the department, training the teams on how to handle merchandise and protect stock
- Role model the highest standards of customer service with the team
- Understand customer needs and build a rapport with customers
- Manage customer complaints and queries resolving them to the best of your ability
- Execute all operational procedures effectively i.e
- Reporting daily sales
- Audit the department/s for achieving standards in fitting rooms and housekeeping, etc
- Ensure adequate learning and development of the team
- Ensure clarity of roles by dividing responsibilities between team members
- Develop team members by providing timely and constructive feedback to help team members identify their strengths and weaknesses.
Floor Manager
Marks & Spencer
Gurgaon
04.2010 - 01.2013
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Coached team members on customer service techniques and provided feedback on performance.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Identified process improvements that could help improve efficiency across the entire organization.
- Regularly communicated with vendors regarding orders placed or deliveries expected.
- Participated in meetings with upper management to discuss progress reports or operational updates.
Education
Bachelor of Arts -
Guru Nanak Dev University
Amritsar06-2007
Skills
- Business development
- Corporate relations
- Retail management
- Service delivery
- Processing
- Quality assurance
- General administration
- Customer relationship management
- Communication
- Training
- Team building
- Sales strategies
- Sales analysis
- Forecasting
- Recruitment
- Store operations
- Staffing
- Scheduling
- Supply chain
- Cash handling
- Inventory management
- Cost control
- Merchandise display
- Pricing
- Budgeting
- Marketing strategies
- Talent development
- Customer service
- Troubleshooting
- Sales targets
- Legal compliance
- Shrinkage control
- Cashier training
- Stock forecasting
- Promotion implementation
- Adherence to store SOPs
- Slow and fast moving items review
- Competition mapping
- Training programs
- Time management
- People management
- Planning and prioritizing skills
- Open-minded conceptual thinking
- Multitasking
- Problem-solving
- Ambiguity and uncertainty management
Timeline
Area Operations Manager
Firstcry Retail Ltd
11.2021 - Current
Store Manager
Bestseller Retail Ltd. (Vero Moda)
10.2019 - 11.2021
Concept Manager
Landmark Group
02.2013 - 09.2019
Floor Manager
Marks & Spencer
04.2010 - 01.2013
Bachelor of Arts -
Guru Nanak Dev University
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