Raman Singh Kanwar
New Delhi
Summary
Experienced with 7 years in Leading Operations-cum-Investigations and a proven Leader groomed at a Premier B-School.
Overview
8
8
years of professional experience
Work History
Location Manager
HDFC Bank
Delhi
05.2022 - Current
- Worked in HDFC Bank's Risk/Credit Intelligence and Control Fraud Investigation Department.
- Fraud Investigation done under Retail Assets Portfolio like Consumer Durable, Two Wheeler, Auto Loan, Tractor, Sustainable Livelihood Initiative where documentary check and field check done further preparing Investigation Reports and reporting Impersonation/Identity theft Frauds to Reserve Bank Of India along with Police complaint/FIR Deterrent setting against the Fraudsters followed by Cibil Suppression/Refund/Necessary Relief to Complainants/Customers.
- Engaged in multiple joint operations with Government entities like the Special Task Force and Police to preemptively arrest fraudsters, thereby mitigating the risk of disbursing fraudulent loans.
- Have successfully led a team of 11 Officers to execute Field investigation, Seeding, Mystery shopping, Audit, International Fraud Awareness Sessions among Bank Staff, Government bodies, Public on types of fraud and how to proactively stop them.
- Working with Delhi Cyber Police under Ministry of Home Affairs to guide PAN India HDFC Bank Branches on guidelines to be actioned upon at the Branch end basis complaint copy available on Delhi Cyber Police portal and type of Hold/Debit done on Bank accounts.
Channel Team Lead
Amazon
Delhi
07.2018 - 04.2022
- Managed and executed delivery operations for Amazon's last mile stations.
- Had led front line team of 300 employees in one go that includes Partner Territory manager, Station Manager, Station supervisor, Station support associate, Process associate, Account Development Executive, Delivery associates and IHS Stores from 3 MFN, 2 Delivery EDSP, 2 AMZL IHS stations.
- Took ownership of issues, enhancing customer and seller experience. Tracked metrics to monitor performance while collaborating with Zonal teams in owning, publishing and reporting key metrics.
- Worked with safety and loss prevention team to investigate fraud cases, drafting investigation report, sharing modus operandi, recovery of losses via CN separation of defaulters and looping in Amazon legal team for Police FIR. Investigated fraud worth 80 Lakh INR in customer returns where the defaulters had a customer DA collision gang operating and were busted by Delhi Police basis FIR looping in Amazon legal team.
- Worked on a DPMO six sigma project.
Asst Engineer
Shivalik Bimetal Controls Ltd.
Solan
07.2016 - 01.2017
- Managed production and order planning for diverse customers including Gruner, Vishay, Luminous, Microstar, and Ecostar.
- Oversaw the operations of a 5-member front line technical support team.
Education
Executive Programme in General Management (EPGM) - General Management
Indian Institute of Management Calcutta
India02.2022
Post Graduate Diploma in Cad/Cam - Engineering
CSIR-Central Scientific Instruments Organization
Chandigarh, India07-2018
B.Tech - Engineering
Bahra University(Rayat Bahra Group)
Solan, India06-2015
Class 12 - Non-Medical
St. Luke's Sen. Sec. School
Solan, India06-2011
Skills
- Excellent drafting/written and verbal communication skills
- Good with MS Excel, PPT presentations
- Carry out quality/impactful trainings sessions to larger audience
- Ability to Lead/Mentor a Team
- Deliver required results in tough/stressful situations
- Excellent reputation for being proactive, resolving problems within TAT, improving and sustaining customer centricity
Accomplishments
- HDFC Bank : Received Silver Star Awards and Excellence Best Talent Investigation Award in North Region from Senior Exe Vice President Head Risk/Credit Intelligence and Control.
- Amazon : Have won Last Mile Awards for best Channel Team Lead and recognition received from the Director AMZL last mile operations India. Excellence awards for driving Amazon Pay digital payments at doorstep, merchant acquisitions and recognition received from the National Program Manager- payments Amazon India. Have also been awarded as a Digital Pod Flagbearer @ Amazon Pay.
Languages
Hindi
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Punjabi
Intermediate (B1)
B1
Date Of Birth/Marital Status
18 June 1993/Married
Timeline
Location Manager
HDFC Bank
05.2022 - Current
Channel Team Lead
Amazon
07.2018 - 04.2022
Asst Engineer
Shivalik Bimetal Controls Ltd.
07.2016 - 01.2017
Executive Programme in General Management (EPGM) - General Management
Indian Institute of Management Calcutta
Post Graduate Diploma in Cad/Cam - Engineering
CSIR-Central Scientific Instruments Organization
B.Tech - Engineering
Bahra University(Rayat Bahra Group)
Class 12 - Non-Medical
St. Luke's Sen. Sec. School
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