Dynamic Sr. Technical Support Analyst with extensive experience at Drona Infotech, excelling in printer troubleshooting and network configuration. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at managing antivirus software and leveraging remote support tools to deliver timely resolutions and optimize operational efficiency.
CCNA
MCP & CCNA (Training)
Bachelor of Arts
INDIRA GANDHI NATION OPEN UNIVERSITY - NEW DELHI