RAMAN WALIA
Summary
In Zepto , Managing a super store of 12000 sq fit , having 1 lakh + SKU. Leader in implementing company norms and processes at delivery Hub of Flipkart, resulting in better customer experience and continuous business growth year over year. Extensive experience In Managing and Consulting Delivery Hub Team to deliver delight customer experience in final delivery, which in turns helped in customer retention and overall profit. Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management. Provide work direction, delegation and prioritization to the team. Ensure compliance with company's policies, processes and procedures. Skills: Operations Management, Team Leadership, Flexible, Problem-Solving Accountability, Data Analysis , innovative, Communication, teambuilding.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Zepto
11.2024 - Current
- Oversee daily store operations,inbound, outbound,inventory management and order fulfillment
- Ensure optimal staff performance and customer service excellence
- Implement process improvements to enhance operational efficiency and reduce delivery times
- Coordinate with multiple stakeholders to maintain a seamless supply chain
Hub Incharge
Flipkart India Private Limited
07.2019 - 11.2024
- Setup a new Last Mile Hub in the Naraingarh, Haryana town
- Team formation, process establishment & infra readiness as per layout
- Develop and maintain a high performing team through effective hiring, vendor partner engagement, training and performance management in collaboration with learning & development team
- Managing a Non Lean Hub at Kaithal, Haryana with an average BAU of 3500 shipments/day and Leading a team of 85 Employees in overseeing the day to day operations of last mile and first mile logistics, ensuring timely delivery to Customer, Customer returns, Seller Pickups and seller returns
- Utilized data analytics tools to analyze performance metrics, identify areas of improvement, and implement corrective actions.
- Hub load increased with two folds, working on customer service & satisfaction, reduced customer complaint escalations by providing high standard customer experience from trained personnel of the hub
- Implemented strategic initiatives to improve operational efficiency, resulting in a reduction in IHT of WM’s and decrease in CPS/operational costs
- Ensure compliance with company policies, safety regulations and quality standards to uphold service excellence and customer satisfaction
- Worked on Five Big Billion Day sale to make it successful
- Works on Project to Improve the Work life balance of employees and Escalation Index along with great success.
- Continuously monitor and improve the working environment to ensure a safe Workplace.
- Collaborate with various stake holders for the smooth operations of the hub like Mother hub, Line haul team, Supply Team IT, zonal team, control tower, shrinkage team, customer support team, HR & finance
Education
MBA - Marketing & Finance
Chandigarh University
Gharuan06.2019
Bachelor of Engineering - Mechanical
MMIT
Lohegaon, Pune01.2015
Skills
- Operations Management
- Team Leadership
- Flexible
- Problem-Solving
- Accountability
- Data Analysis
- Innovative
- Communication
- Teambuilding
Certification
- Supply Chain Certification from IIM-B designed learning Plan.
- Achieved (SchoolRank–6, CityRank-40) in 2nd International Mathematics Olympiad 2008.
Timeline
Zepto
11.2024 - Current
Hub Incharge
Flipkart India Private Limited
07.2019 - 11.2024
MBA - Marketing & Finance
Chandigarh University
Bachelor of Engineering - Mechanical
MMIT
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