Ramana Kumar PVV

Manual Testing (9 Years)
With a strong foundation in Manual Testing, I have gained extensive experience in test planning, test case design, and execution, ensuring the highest quality of software products. I am proficient in identifying and documenting defects, collaborating with cross-functional teams, and verifying the functionality and performance of software applications across different environments and platforms.

Key responsibilities:

• Designed and executed detailed test cases based on functional specifications, user stories, and requirements.
• Conducted exploratory, functional, regression, and user acceptance testing (UAT) to ensure software meets client expectations.
• Performed defect tracking, documenting issues and working closely with development teams for timely resolution.
• Conducted comprehensive system testing across different browsers, devices, and operating systems.
• Collaborated with business analysts and developers to understand requirements and improve test coverage.
• Verified software behavior against expected outcomes, ensuring that all features are working as intended before release.
• Participated in test case reviews and provided feedback to enhance test strategies.

ETL Testing (3 Years)
As an ETL Tester, I have been responsible for ensuring the quality and integrity of data migration processes. My experience includes designing, executing, and maintaining test cases for ETL processes to verify the extraction, transformation, and loading of data from various sources to data warehouses. I have worked closely with data analysts and developers to ensure accurate and efficient data flow, validating data transformations and integrity across multiple systems.

API Testing (Postman - 2 Years)
I have extensive experience in API Testing using Postman, where I tested and validated RESTful web services and APIs to ensure their functionality, performance, and security. I have worked in both manual and automated testing environments, focusing on validating API responses, error handling, and service performance.

As a Senior Associate in Business Process Management (BPM) at WNS, I played a pivotal role in streamlining and optimizing business operations, particularly around data processing. My responsibilities included ensuring accurate and efficient data management, analyzing and processing large volumes of data, and supporting various operational improvements. I collaborated with cross-functional teams to enhance processes, reduce inefficiencies, and ensure the delivery of high-quality outputs to clients.

During my 5 years at HSBC, I worked in the MasterCard Disputes Department, where I played a critical role in addressing and resolving disputes between clients and merchants within MasterCard’s predefined timelines. I ensured that all cases were handled efficiently, adhering to company protocols and MasterCard's regulations. My role involved a combination of client communication, issue resolution, and managing complex dispute cases to ensure timely and accurate resolutions.

At the start of my career, I worked as a Customer Care Executive in a Telecom BPO, where I was responsible for addressing customer queries and providing solutions to enhance customer satisfaction. My role involved handling inbound calls, troubleshooting issues, and ensuring that customer concerns were resolved in a timely and efficient manner. I developed strong communication skills and learned how to manage customer expectations while maintaining a high level of professionalism.