Ramanadha Krishnamohan Morapakala
Hyderabad
Summary
• Dynamic Senior Leader with a proven track record at GRAB, leading a 80+ member Salesforce team to achieve over $10M in revenue growth. Expert in financial management and stakeholder engagement, driving a 500% workforce expansion while optimizing resource utilization and enhancing client relationships through strategic planning and effective vendor management.
• Results-driven professional with 21 years of extensive experience in leadership and program management, excelling in delivery management and project management. Proven track record of enhancing operational efficiency through effective business process management and solution assessment. Expertise in stakeholder management, vendor management, and IT service management has consistently led to successful project outcomes and client satisfaction. Committed to leveraging comprehensive skills in consultation and product management to drive strategic initiatives and foster organizational growth.
• Extensive expertise in delivering comprehensive business solutions on the Salesforce/Force.com platform. Proven track record of optimizing processes, enhancing user engagement, and driving organizational growth.
• Strong analytical skills, paired with a commitment to continuous improvement, aim to leverage innovative strategies for client success.
• Extensive experience in the sales and pre-sales process, excelling in lead qualification and proposal development for RFPs/RFQs. Renowned for delivering innovative, customer-centric solutions that enhance project success rates. Core competencies include strategic communication, solution selling, and stakeholder engagement. Aiming to leverage expertise to drive growth and optimize client satisfaction in future roles.
• Over 12 years of expertise in implementing Salesforce solutions for enterprise and SMB clients across Sales Cloud, Service Cloud, Community Cloud, and Marketing Cloud/Pardot. Proven track record of optimizing program execution to enhance customer engagement, and drive revenue growth. Core competencies include strategic planning, project management, and cross-functional collaboration. Committed to leveraging technology to achieve organizational goals, and improve client outcomes.
• Dynamic professional with over 10 years of global experience in managing customer accounts and delivering impactful business solutions across APAC, Asia, and the USA. Proven track record in overseeing projects ranging from US$100K to over US$10M, effectively engaging with SMBs and enterprises worldwide. Core competencies include project management, stakeholder engagement, and strategic planning. Aiming to leverage expertise to drive innovative growth initiatives in a challenging environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Manager / Head of Salesforce Delivery
GRAB
Singapore
09.2020 - 12.2024
- Overseeing an exceptional team of more than 80 Salesforce professionals, achieving stakeholder satisfaction across BUs.
- Boosted extended workforce growth by 500% within a two-year period in Salesforce practice at Grab.
- Directed financial management for the Salesforce division with an annual budget over $10M.
- Executed license forecasting, cost negotiations, and contract administration for optimized resource utilization.
- Facilitate merchant acquisitions through Salesforce for enhanced revenue expansion.
- Contributed to revenue growth exceeding 10M USD and annual person-hour savings of about 20,000.
- Led situational leadership initiatives for both the Salesforce team and additional cross-functional members.
- Directed vendor management, including evaluation and onboarding.
- Provided leadership and support to Grab BU leaders, Salesforce.com, vendors, and the Salesforce practice team.
Senior Technical Program Manager/Delivery Director
IVE Singapore PTE Ltd
Singapore
03.2019 - 06.2020
- Oversaw delivery of Service Cloud, Sales Cloud, Community Cloud, Marketing Cloud, and Analytics solutions throughout Asia.
- Delivered tailored Salesforce solutions to optimize customer engagement for renowned clients in the beauty and retail sectors.
- Identified problems, developed implementation strategies aligned with customer goals, creating both quick wins and long-term solutions.
- Achieved faster go-to-market in campaigns with high ROI through integrated data solutions.
- Handled demand and capacity planning for resources.
- Oversaw delivery processes ensuring optimal outcomes in project execution.
- Prepared MSAs and SOWs accurately for project execution.
- Optimized management processes for both vendors and stakeholders.
- Fostered long-term client relationships.
- Monitored, optimized, and refined business management & delivery workflows.
- Analyzed trends to inform future financial strategies.
- Streamlined effort tracking systems for effective management of resource utilization.
- Streamlined processes with strategic tool usage in managing accounts.
Program / Delivery Manager
Persistent Systems
Perth & Hyderabad
11.2012 - 03.2019
- Supervised Salesforce implementation projects spanning retail, government, pharmaceutical, and healthcare industries across Australia.
- Oversaw pre-sales phase with comprehensive RFP analysis, response crafting, and solution design.
- Prepared and executed Service agreements, SOWs, and Change requests with business owners.
- Designed a conceptual model to meet both current and future program requirements.
- Executed phased projects using Service Cloud, Sales Cloud, Community Cloud, Marketing Cloud, Pardot.
- Oversaw successful performance of user acceptance testing according to outlined procedures.
- Coordinated application development on the Force.com platform with a team of over 20.
- Directed loyalty program setup, health assessment questionnaire deployment, and e-commerce enhancements using Salesforce.
- Implemented scalable Salesforce Partner Community platform accommodating diverse geographical business operations.
- Directed the deployment of Salesforce Service Cloud for a top apparel and textile manufacturing firm, managing a team exceeding 15 members.
- Directed account management initiatives to ensure effective project execution.
Solutions Consultant & Project Manager
Wipro Technologies
Hinkley & Hyderabad
05.2006 - 11.2012
- Managed diverse project teams based offshore in Hyderabad, India and onsite in the United Kingdom.
- Spearheaded initial project design and requirements documentation.
- Managed tasks in dual capacity of Senior Business Analyst and Project Manager.
- Handled and executed transformation projects for leading gas distribution organization in United Kingdom.
- Developed understanding of both functional and technical aspects of various SAP modules.
- Aligned input from UK and US stakeholders through effective Joint Applications Development (JAD) facilitation.
- Facilitated collaborative sessions among key business personnel, solution architects, and technical experts.
- Elicited, analyzed, and documented essential aspects supporting deliverables.
- Produced Systems Requirements, Functional Design, Investment Proposals and Service Agreement/Statement of Work (SoW) Documents.
- Managed project timelines through meticulous effort and cost estimation, along with developing enhanced business processes.
- Streamlined collaboration with Project Managers for a successful shift from research and development to design and implementation.
- Ensured timely resolution and closure of risks, issues, and defects.
- Enabled clear communication of product solutions between technical teams and business leads.
- Managed interactions with external vendors for problem resolution in products.
- Optimized database operations through custom PL/SQL development.
- Constructed efficient relational database objects within Oracle 9i framework.
Project Engineer
CMC Limited, A Tata Enterprise
Hyderabad
03.2004 - 04.2006
- Created intuitive interface screens using Visual Basic.
- Developed complex triggers and procedures with PL/SQL.
- Created comprehensive report solutions through Seagate Crystal Reports.
- Developed and revised System Requirements Specifications (SRS).
- Developed and carried out Test cases.
- Facilitated seamless rollout of applications to a network of more than 150 locations statewide.
- Played a significant role in deploying solutions and corrective measures.
Education
Bachelors of Technology - Computer Science And Information Technology
Aurora's Technological & Research Institute
Hyderabad, India05-2003
Skills
- Salesforce management
- Vendor management
- Financial management
- Project management
- Contract negotiation
- Implementation strategy
- Stakeholder engagement
- Client relationship management
- Budget oversight
- Cross-functional team coordination
- Organizational improvement
- Business performance management
- Strategic planning
- Partnership development
- Influencing and negotiating
- Performance evaluations
- Crisis management
- Change management
Certification
- Salesforce Service Cloud Consultant
- Salesforce Administrator
- Salesforce Datorama Certified Project Manager
References
References available upon request.
Timeline
Senior Manager / Head of Salesforce Delivery
GRAB
09.2020 - 12.2024
Senior Technical Program Manager/Delivery Director
IVE Singapore PTE Ltd
03.2019 - 06.2020
Program / Delivery Manager
Persistent Systems
11.2012 - 03.2019
Solutions Consultant & Project Manager
Wipro Technologies
05.2006 - 11.2012
Project Engineer
CMC Limited, A Tata Enterprise
03.2004 - 04.2006
Bachelors of Technology - Computer Science And Information Technology
Aurora's Technological & Research Institute
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