Ramana Murthy N
Hyderabad
Summary
Results-driven Production Manager with a strong background at current organization (Ex Deloitte, PWC) recognized for boosting team productivity and optimizing operational processes through strategic project management and data analysis. Expertise in financial crime investigation (AML/KYC) and risk mitigation complements exceptional leadership and communication skills. Consistently delivered significant enhancements in operational efficiency and compliance adherence. Aiming to leverage extensive experience to drive further improvements in production environments.
Overview
18
18
years of professional experience
Work History
Production Manager
Tech Mahindra
Hyderabad
10.2023 - Current
- Currently working as Production Manager for Tech Mahindra and responsible for Teams SLA's
- Developed performance metrics to track progress against established goals.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Managed daily order backlog through key metrics monitoring for on-time delivery.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Manage case volumes to ensure timely and accurate reporting of suspicious activity, meeting regular requirements.
- Manage teams of USPR and USNTB, prepare metrics and operational reports to include KPIs, trends, and analysis.
- Establish and maintain a close working relationship with the US counterpart to understand the current expectations.
- Identify and manage risks by following appropriate risk and compliance policies and procedures (quality assurance).
- Make impactful decisions regarding the reporting and/or exiting of customer relationships through careful analysis and frequent dialogue with investigators and higher management.
- Providing direct management feedback, instruction, guidelines, and directions to a large group of professionals.
- Identifying data anomalies, and assisting with root cause analysis to minimize the errors.
- Maintaining detailed tracking of KYC file status and other customer record activities to ensure completion within required timeframes.
- Initiating and completing high-quality KYC files, inclusive of data input, research, and analysis.
- Coordinating with internal partners, such as Front, Middle, and Back Office staff, to obtain required information and applicable documentation related to client onboarding and KYC production.
Assistant Manager
Deloitte
Hyderabad
06.2016 - 08.2022
- Company Overview: Worked with an American international banking and financial services holding company headquartered in San Francisco, California.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted regular performance reviews for employees to identify areas of improvement
- Worked on multiple projects: Worked with an American international banking and financial services holding company headquartered in San Francisco, California.
- The work includes the remediation of existing clients in wealth management, business banking group.
- Worked as a Team Lead for a Swiss multinational investment bank and financial services; the work includes performing Enhanced Due Diligence (EDD) on the customer and related parties using various Internet tools.
- Analyzing client data, documentation, and negative news in order to determine a client risk profile.
- Worked on project-based transactions monitoring thresholds, which mainly focus on false positives.
- To review the transactions of the last two years and understand the consistency of the funds with AML/BSA-related regulations.
- Worked with an American international banking and financial services holding company headquartered in San Francisco, California.
- It’s the world’s second-largest bank by market capitalization and the third-largest bank in the United States.
Sr. Risk Analyst
Price waterhouse Coopers Private Limited
Bangalore
02.2016 - 05.2017
- Worked as a Senior Executive in Risk Consulting in the Transaction Monitoring and Transaction Surveillance team as QA.
- Executed compliance requirements such as KYC and AML checks prior to onboarding new customers.
- Verified client identity by conducting thorough KYC and AML checks.
- Responded promptly to inquiries from external regulators regarding KYC and AML matters.
- Communicated effectively with various departments throughout the organization to ensure complete understanding of AML requirements.
- Well-versed in EDD, KYC, and sanction screening.
- Conducted boot camps for the new joiners on basic knowledge of the AML process.
- Handled a team size of 15 members.
- I worked as a QC lead.
- Knowledge in banking and compliance matters, including the US Patriot Act, BSA, and FinCEN regulations.
- Possess in-depth knowledge of Transaction Monitoring, Transaction Analysis, Suspicious Transaction Reports, Enhanced Alert Reviews, Enhanced Due Diligence, and Requests for Information.
- Possess in-depth knowledge of foreign currency deposit products and financial theory, and implement all foreign exchange transactions.
- Self-motivated and industrious professional with good technical, communication, and leadership skills.
Quality Assurance Executive
HSBC Global Resourcing
Visakhapatnam
03.2013 - 02.2016
- Conduct a second level of anti-money laundering investigation on transactions conducted by our investigators (HSBC group members, other banks, and companies) among themselves and with their customers, with HSBC Bank USA acting as a correspondent bank using applications like KYC, CAMP, BIT, and the browser main menu, etc.
- Monitored customer accounts for any changes that may require further investigation or review.
- Analyzed financial statements and transaction histories to detect potential money laundering activities.
- Reviewed current standards and policies.
- Taking quality sessions with the production team on a weekly basis, with a PPT presentation.
- Explain the production team, with weekly stat reports and areas of improvement.
- Conducting calibration sessions with various sites.
- Preparation and allocation of daily reports.
Senior Executive Export Documentation
Srivalli shipping and transport
Visakhapatnam
01.2011 - 01.2013
- Filing shipping bills
- Interacting with liners arranging form - 13 preparation of BL's
- Inspected cargo prior to dispatch to detect any damage or discrepancies in quantity or quality.
- Worked closely with suppliers to arrange transportation for incoming materials.
- Prepared shipping documents, such as bills of lading, air waybills and certificates of origin.
Senior Executive
Unique Softpro India Pvt ltd
Visakhapatnam
02.2008 - 10.2010
- Answered inbound calls, chats and emails to facilitate customer service.
- Strengthened customer retention by offering discount options.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Executive
Windata pvt ltd
Visakhapatnam
02.2007 - 12.2007
- Interacting with international customers (UK, US, Canada)
- Telemarketing Sales Customer Service (Inbound/Outbound)
Education
MBA - Business Administration and Management
ISBM
Chattisgarh08-2020
Bachelor of Arts - Bachelors of Commerce
Andhra University
Visakhapatnam06-2011
Skills
- Production data analysis
- Project management
- Enhanced due diligence
- Risk mitigation
- Suspicious activity reporting
- Financial crime investigation - AML/KYC
- Transaction Monitoring
- Risk Analysis
- Quality Assurance
- Team Leadership
- Communication
- Data Analysis
Languages
English
First Language
Hindi
Beginner (A1)
A1
References
References available upon request.
Timeline
Production Manager
Tech Mahindra
10.2023 - Current
Assistant Manager
Deloitte
06.2016 - 08.2022
Sr. Risk Analyst
Price waterhouse Coopers Private Limited
02.2016 - 05.2017
Quality Assurance Executive
HSBC Global Resourcing
03.2013 - 02.2016
Senior Executive Export Documentation
Srivalli shipping and transport
01.2011 - 01.2013
Senior Executive
Unique Softpro India Pvt ltd
02.2008 - 10.2010
Executive
Windata pvt ltd
02.2007 - 12.2007
MBA - Business Administration and Management
ISBM
Bachelor of Arts - Bachelors of Commerce
Andhra University
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