Ramanan S

Handling customer service operations for a key client in US and CANADA act as a key entry point for the country/cluster organization of all the off shored exports and customer service processes in booking creation, booking Amendments and Vessel reconciliation and documentation.

Roles and Responsibilities: Creating bookings based on client’s requirements in Maersk Line Ltd & Safmarine & Sealand Brands.

Dealing with customer requirements regarding Booking amendments and pricing on their shipments.

Facilitate completion of booking and Amendment process and update the data base daily Phone call/Chat with onsite colleagues/Clusters (front office).

Handling Client escalation Mails and calls on both booking and Amendments Handle cargo shipments as per manuals, guidelines, and policies Work closely with terminals to ensure that the containers have been ready to load for shipment.

Being as park for both the process booking and Amendments Handle work flow and reply within time frame In Salesforces.

SEALAND Export Documentation Handling day to day communication with stake holders.

Process bill of lading-exports for SEALAND-LAM and NAM countries logistics.

Understanding various country restrictions, analyzing, processing and issuing bill of lading to the customers .

Responsible for supporting export activities, overseas preparation of commercial documents in accordance with expo.

Handling and charging late payments from the customers in order to avoid the revenue leakage to the company.

Auditing the shipments processed for ensuring 100% quality output to the customer.

Make calls to the customer to acquire information and there by ensuring to complete the shipments with quick turnaround time.

Handling emails through Salesforce application to resolve the request at the earliest by collaborating with various departments.

Training New bees for easy process transition and there by enabling them to work independently and handle the process single handedly.

Monitoring different workflow queue for meet the TAT metrics.

. Worked as Consultant from Oct 2011 in Amazon.com , Amazon.ca, Amazon.co.uk & Amazon Seller Support, Handled International Carrier calls to complete the delayed deliveries.

· Was responsible for clarifying any technical glitch at customer end and support from the time of placing order till the goods get delivered.

· Handled Subject Matter Expert from October 2014 with 12 members and also trained them to handle Amazon.in Email.

Interacted with customers through call to resolve their connectivity and Telecom related queries for “ Videocon GSM Services”.

Resolved customer complaints in a timely manner while maintaining professional attitude.

Worked as Tele Caller in Personal Loan collections for ICICI Bank.