Ramanan Selvam

• Manage the development and upkeep of essential service documents, including Workshop Manuals, Operation and Maintenance Manuals, Wiring Diagrams, and Troubleshooting Guidelines.
• Establish and maintain a centralized Service Documentation Portal for easy access to critical technical information by our teams, Service Dealers, and OEMs.
• Produce Service Bulletins and Circulars to provide timely updates on product improvements, maintenance procedures, and safety advisories.
• Create and distribute a quarterly newsletter to keep our audience informed about the latest industry trends and best practices. Received recognition with an MD award for this innovative service initiative.
• Collaborate with cross-functional teams, such as Application Engineers, Research and Development, and Quality Control, to incorporate technical information into our publications.
• Lead efforts to digitize technical publications for improved accessibility and environmental sustainability.

Railway Warranty and Contract Support:

• Provided warranty and contract support to key customers SCR, Konkan and CR for various railway equipment.
• Managed a team to achieve contract objectives.
• Offered technical support and conducted training programs for dealer engineers.
• Planned and scheduled engine maintenance activities.
• Proactively addressed issues to prevent escalation and enhance customer satisfaction.
• Analyzed engine parameters and faults to create prevention plans.
• Conducted frequent meetings with customers to improve their experience.

Parts Sales:

• Created critical spare parts lists for customers to meet sales targets.
• Developed sales strategies to increase company parts sales revenue.
• Educated dealer engineers on lead generation.
• Identified and developed new market opportunities.

• Supported the installation and commissioning of a new Diesel Electrical Tower Car (DETC) at the Electrical Loco Shed in Central Railway, Bhusaval, Maharashtra.
• Managed a dealer team to ensure the timely and accurate installation, meeting promised dispatch schedules.
• Gained knowledge about other products used in DETC, beyond the Cummins power packs, to provide future field support.

Mining:

• Provided warranty and contract support to WCL (Western Coal Limited) for equipment like Dumpers, Dozers, Excavators, and Loaders in Nagpur.
• Resolved engine complaints to ensure equipment functionality.
• Planned parts for routine and breakdown maintenance.
• Conducted monthly CBM (Condition-Based Maintenance) for engines.
• Focused on achieving 100% engine availability.
• Held weekly reviews with customers and OEMs to manage relationships.

Railway:

• Managed and provided warranty and contract support to CR (Central Railway) for power cars, Tower Wagons, Track Machines, and SPART in the Nagpur division.
• Maintained strong customer relationship management.
• Scheduled and planned engine maintenance activities.
• Led a team to provide support to Railway customers as needed.
• Developed a field solution for PT fuel pump calibration with MUTC, earning a zonal award for the innovation.

• Implemented new plans and monitored dealer performance to achieve quality metrics like MTTR, RECT, RFT, NPS.
• Conducted various audits (warranty, stock, mock, engineer capability) to enhance dealership operations.
• Provided technical field support, troubleshooting, and fault finding assistance to dealer engineers.
• Assisted customers in resolving critical issues promptly.
• Gained experience working with AMF panels from various manufacturers.
• Addressed issues related to CPCB 2 Quantum Engines.
• Utilized remote monitoring systems and performed data analysis.
• Conducted training for dealership engineers on service tools, sensors, and controllers to enhance their skills.

• Completed a 9-month training program at Cummins Technical Training Center, Phaltan.
• Received in-depth training in Diesel Engines, Alternators, Basic Electrical, and Electronics.
• Gained practical, hands-on experience with Cummins products.