Summary
Overview
Work History
Education
Skills
Certification
Training
Interests
Timeline
Generic
RAMANARESHA KODANDOOR

RAMANARESHA KODANDOOR

Senior Customer Service Specialist
Bangalore

Summary

Results-driven professional with over 15 years of experience in medical equipment support. Known for strong team leadership, operational excellence, and effective mentorship, consistently delivering high-quality service and compliance with ISO standards.

Overview

17
17
years of professional experience
1
1
Certification
3
3
Languages

Work History

Senior Customer Service Specialist

Wipro GE Healthcare
06.2014 - Current
  • Managed technical relationships with customers by leading the MICT team for Bangalore LCT, ensuring a high level of customer satisfaction
  • Liaised with doctors, radiographers, technologists on equipment status issues, effectively acting as a technical relationship manager
  • Performed total system level troubleshooting of complex multi-symptom problems, demonstrating strong problem-solving skills
  • Monitored and maintained all advanced models specific to CT, PET & AW modality in Bangalore LCT, ensuring the installed equipment is in proper condition
  • Ensured timely completion of FMIs and PMS inspection documentation for assigned accounts, effectively documenting knowledge-base experience
  • Maintained effective quality systems and programs compliant with ISO 9001 standard, aligning with the required Siebel/FX administration skills
  • Kept track on Digital connectivity for Remote service support, aligning with the required technical relationship management and customer support skills

Senior Service Engineer

Siemens Ltd
12.2013 - 05.2014
  • Managed technical relationships with customers by liaising with doctors, radiographers, and technologists on equipment status issues, ensuring customer satisfaction and maintaining a high level of service
  • Collaborated internally to identify and communicate solutions for equipment maintenance, specifically for CT, MRI, and Cathlab models in the assigned territory
  • Monitored and maintained installed equipment, ensuring timely completion of FMIs and PMS inspection documentation for assigned accounts
  • Adhered to ISO and Service processes compliance, participating in EHS audits and ensuring the use of proper PPE & Tools for all service activities
  • Documented knowledge-base experience, contributing to the understanding and troubleshooting of complex technical issues

Field Engineer

Wipro GE Healthcare
09.2010 - 11.2013
  • Provided comprehensive technical support to customers, ensuring their satisfaction and maintaining strong relationships
  • Collaborated with internal teams to identify and communicate effective solutions for complex multi-symptom problems
  • Monitored and maintained the performance of advanced medical equipment, specifically CT, AW & PET modality, in line with the required service processes compliance
  • Documented all knowledge-base experience, facilitating future troubleshooting and problem-solving
  • Managed digital connectivity for remote service support, demonstrating proficiency in technical relationship management
  • Participated in EHS audits, adhering to PPE & Tools guidelines, thereby ensuring the equipment is in proper condition and compliant with ISO 9001 standards
  • Ensured timely completion of FMIs and PMS inspection documentation for assigned accounts, highlighting attention to detail and problem-solving skills

Service Engineer

Sanrad Medical Systems
08.2008 - 09.2010
  • Managed technical relationships with customers, ensuring high satisfaction and the performance of instruments to full specifications.
  • Liaised internally to identify and communicate breakdown solutions with minimal turnaround time, through root cause analysis of failures.
  • Monitored installed equipment, scheduled and monitored preventive maintenance of machines to maintain equipment in proper condition.
  • Used knowledge and experience to guide and mentor customers and representatives on products and services.
  • Documented case history and spare parts consumption per machine, scrutinizing the spares requirements for ensuring availability of reasonable inventory of critical spares at all times.

Education

B.E - Medical Electronics

Visveswaraiah Technological University
Belgaum
10-2007

Pre University College - Natural Sciences

SRPU College
Ramakunja
06-2003

Skills

  • Troubleshooting expertise in CT and PET technology
  • Quality and compliance
  • Strong interpersonal communication
  • Leadership and oversight
  • Mentoring and coaching
  • Inspiring team members
  • Collaborative team development
  • Customer complaint escalation
  • Project coordination
  • Operational excellence
  • Equipment maintenance
  • Digital connectivity

Certification

Certification course on Radiation Safety & Quality Assurance in Diagnostic Radiology, Bhabha Atomic Research Center, Mumbai. June 2012 - June 2012

Training

  • GE Premium CT blended class training, Gehi, Milwaukee, USA Aug 2011 - Aug 2011
  • GE Premium PET blended class training, Gehi, Milwaukee, USA Apr 2013 - Apr 2013
  • GE Revolution CT blended class training, Gehi, Milwaukee, USA July 2018 - July 2018
  • GE Crotonville Foundation of Leadership training, Novotel, Hyderabad Nov 2014 - Nov 2014
  • GE Crotonville Building Essential Leadership Skills training, Sheraton, Bangalore Jul 2017 - Jul 2017

Interests

Actively involved in playing cricket until 35, I was a batting all-rounder

Gardening and cooking in spare time

Timeline

Senior Customer Service Specialist

Wipro GE Healthcare
06.2014 - Current

Senior Service Engineer

Siemens Ltd
12.2013 - 05.2014

Field Engineer

Wipro GE Healthcare
09.2010 - 11.2013

Service Engineer

Sanrad Medical Systems
08.2008 - 09.2010

B.E - Medical Electronics

Visveswaraiah Technological University

Pre University College - Natural Sciences

SRPU College

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RAMANARESHA KODANDOORSenior Customer Service Specialist