Actively involved in playing cricket until 35, I was a batting all-rounder
RAMANARESHA KODANDOOR
Senior Customer Service Specialist
Bangalore
Summary
Results-driven professional with over 15 years of experience in medical equipment support. Known for strong team leadership, operational excellence, and effective mentorship, consistently delivering high-quality service and compliance with ISO standards.
Overview
17
17
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Customer Service Specialist
Wipro GE Healthcare
06.2014 - Current
- Managed technical relationships with customers by leading the MICT team for Bangalore LCT, ensuring a high level of customer satisfaction
- Liaised with doctors, radiographers, technologists on equipment status issues, effectively acting as a technical relationship manager
- Performed total system level troubleshooting of complex multi-symptom problems, demonstrating strong problem-solving skills
- Monitored and maintained all advanced models specific to CT, PET & AW modality in Bangalore LCT, ensuring the installed equipment is in proper condition
- Ensured timely completion of FMIs and PMS inspection documentation for assigned accounts, effectively documenting knowledge-base experience
- Maintained effective quality systems and programs compliant with ISO 9001 standard, aligning with the required Siebel/FX administration skills
- Kept track on Digital connectivity for Remote service support, aligning with the required technical relationship management and customer support skills
Senior Service Engineer
Siemens Ltd
12.2013 - 05.2014
- Managed technical relationships with customers by liaising with doctors, radiographers, and technologists on equipment status issues, ensuring customer satisfaction and maintaining a high level of service
- Collaborated internally to identify and communicate solutions for equipment maintenance, specifically for CT, MRI, and Cathlab models in the assigned territory
- Monitored and maintained installed equipment, ensuring timely completion of FMIs and PMS inspection documentation for assigned accounts
- Adhered to ISO and Service processes compliance, participating in EHS audits and ensuring the use of proper PPE & Tools for all service activities
- Documented knowledge-base experience, contributing to the understanding and troubleshooting of complex technical issues
Field Engineer
Wipro GE Healthcare
09.2010 - 11.2013
- Provided comprehensive technical support to customers, ensuring their satisfaction and maintaining strong relationships
- Collaborated with internal teams to identify and communicate effective solutions for complex multi-symptom problems
- Monitored and maintained the performance of advanced medical equipment, specifically CT, AW & PET modality, in line with the required service processes compliance
- Documented all knowledge-base experience, facilitating future troubleshooting and problem-solving
- Managed digital connectivity for remote service support, demonstrating proficiency in technical relationship management
- Participated in EHS audits, adhering to PPE & Tools guidelines, thereby ensuring the equipment is in proper condition and compliant with ISO 9001 standards
- Ensured timely completion of FMIs and PMS inspection documentation for assigned accounts, highlighting attention to detail and problem-solving skills
Service Engineer
Sanrad Medical Systems
08.2008 - 09.2010
- Managed technical relationships with customers, ensuring high satisfaction and the performance of instruments to full specifications.
- Liaised internally to identify and communicate breakdown solutions with minimal turnaround time, through root cause analysis of failures.
- Monitored installed equipment, scheduled and monitored preventive maintenance of machines to maintain equipment in proper condition.
- Used knowledge and experience to guide and mentor customers and representatives on products and services.
- Documented case history and spare parts consumption per machine, scrutinizing the spares requirements for ensuring availability of reasonable inventory of critical spares at all times.
Education
B.E - Medical Electronics
Visveswaraiah Technological University
Belgaum10-2007
Pre University College - Natural Sciences
SRPU College
Ramakunja06-2003
Skills
- Troubleshooting expertise in CT and PET technology
- Quality and compliance
- Strong interpersonal communication
- Leadership and oversight
- Mentoring and coaching
- Inspiring team members
- Collaborative team development
- Customer complaint escalation
- Project coordination
- Operational excellence
- Equipment maintenance
- Digital connectivity
Certification
Certification course on Radiation Safety & Quality Assurance in Diagnostic Radiology, Bhabha Atomic Research Center, Mumbai. June 2012 - June 2012
Training
- GE Premium CT blended class training, Gehi, Milwaukee, USA Aug 2011 - Aug 2011
- GE Premium PET blended class training, Gehi, Milwaukee, USA Apr 2013 - Apr 2013
- GE Revolution CT blended class training, Gehi, Milwaukee, USA July 2018 - July 2018
- GE Crotonville Foundation of Leadership training, Novotel, Hyderabad Nov 2014 - Nov 2014
- GE Crotonville Building Essential Leadership Skills training, Sheraton, Bangalore Jul 2017 - Jul 2017
Interests
Gardening and cooking in spare time
Timeline
Senior Customer Service Specialist
Wipro GE Healthcare
06.2014 - Current
Senior Service Engineer
Siemens Ltd
12.2013 - 05.2014
Field Engineer
Wipro GE Healthcare
09.2010 - 11.2013
Service Engineer
Sanrad Medical Systems
08.2008 - 09.2010
B.E - Medical Electronics
Visveswaraiah Technological University
Pre University College - Natural Sciences
SRPU College
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