Ramanath P S
Bangalore
Summary
I am from Manufacturing Industry with 28 years experience as General Manager.
I switched to IT industry in year 2000 & I have 24 years experience in Customer Technical Support at Senior level.
Overview
21
21
years of professional experience
Work History
Manufacturing Specialist
Bosch
- Worked 26 years as manufacturing specialist in various industries in India & Overseas at Managerial level
Product Manager
Apex Data Services Inc
- Company Overview: This is a US based company
- Worked as Product manager for Apex Data services Inc, US for 2 years
- This is a US based company
Project Implementation Manager
K2Software India Ltd
- Worked as Project Implementation Manager for K2Software India Ltd for 2 years
Tech Support Team Leader
AOL
- Worked as Tech Support (Inbound voice) Team Leader with AOL - 2 years
Technical Support Engineer
SplashData, Inc
03.2013 - Current
- Company Overview: This is a US based company
- Providing technical support for all SplashData products, Mainly for the Lead Product SplashID Safe Password manager application for Windows and Mac desktops and Mobile devices of iOS, Android, BlackBerry, Windows Mobile and Windows Phone platforms
- This is a US based company
Technical Support Executive
Omni Holdings Ltd
01.2012 - 02.2013
- As Windows 2008 Server and Clients Remote monitoring and maintaining (for 20 IT companies, 10 servers and 500 Clients network)
Senior Computer Tech Support Specialist
Telvisio Inc
02.2004 - 01.2012
- Company Overview: This is a US based company
- Providing inbound voice & chat based one stop solution to fix all computer problems
- As a Team leader I was responsible for 50 level I CSR's & their performance monitoring
- This is a US based company
Education
Diploma - undefined
Mechanical Engineering
Bachelor Degree - undefined
Science
Skills
Salesforce
Payment processing platforms
Slack
Jeera
Remote login applications
Windows 11
Windows 10
Windows 8
Windows 7
Windows Vista
Windows XP
MAC OSx
MS Office applications
Norton
Mcafee
Trendmicro
Security software
Internet
Networking setup
Troubleshooting
Quickbooks
Quicken
HP products
Dell products
Acer products
Toshiba products
Canon products
Desktops
Notebooks
Printers
Virus removal
Malware removal
PC cleanup
PC optimization
WordPress installation
Website integration
Blog creation
JIRA systems
Timeline
Technical Support Engineer
SplashData, Inc
03.2013 - Current
Technical Support Executive
Omni Holdings Ltd
01.2012 - 02.2013
Senior Computer Tech Support Specialist
Telvisio Inc
02.2004 - 01.2012
Manufacturing Specialist
Bosch
Product Manager
Apex Data Services Inc
Project Implementation Manager
K2Software India Ltd
Tech Support Team Leader
AOL
Diploma - undefined
Mechanical Engineering
Bachelor Degree - undefined
Science