Ramanathan Ganesan

· Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.

· Analysis applicability, accuracy and adherence to design specifications.

· Evaluate and diagnose problems and make appropriate repairs.

· Expediently escalate issues to supporting resources when necessary.

· Work with co-workers, customer & field support in isolating and solving problems.

· Maintaining and optimize equipment daily to enhance functionality and prevent problems.

· Train customers in use and routine maintenance of equipment.

· Answer customer questions and assist customers in a professional manner.

· Act as a resource for users on routine malfunctions.

· Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

• Senior Customer Support Enginner is the knowledge expert on the clinical application of the product / solution / service.

• Supports Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations. Support and advise sales force during customer acquisition.

• Actively participate with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations

• Educating sales team on emerging clinical issues and positioning solutions to address these market changes. Keep up to date with new developments in the clinical application and operating field of the relevant equipment

• Support new products launches.

• Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction

• Always report to on difficulties in optimal usage of the equipment

• Be aware and to manage safety standards required by company, including, health and safety regulations. In event of hazards or accidents, to take immediate control of situation and involve safety advisor from Regional office.

• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely.

• Maintained effective customer service by responding to service requests quickly to increase overall sales by 90%