Ramandeep Dahiya
Delhi
Summary
Results-driven Assistant Manager and analyst with expertise in customer service and workflow management. Proven ability to enhance operational efficiency and mentor junior staff, ensuring high performance and service quality.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Concentrix India India Pvt Ltd
Gurugram
02.2025 - Current
- Assisted team in daily operations and workflow management.
- Monitored performance metrics to ensure service quality standards.
- Addressed customer inquiries and resolved issues promptly.
- Collaborated with departments to enhance operational efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Senior Advisor
Concentrix India India Pvt Ltd
Gurugram
10.2023 - 02.2025
- Assisted customers with inquiries through live chat support platform.
- Resolved technical issues using troubleshooting techniques and company knowledge base.
- Managed multiple chat sessions simultaneously while maintaining high service quality.
- Documented customer interactions accurately in the customer relationship management system.
- Collaborated with team members to improve response times and service protocols.
- Provided product information and recommendations to enhance customer satisfaction.
- Ensured compliance with regulations and internal policies across operations.
- Utilized CRM software to track leads and manage customer interactions efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Negotiated contracts with customers to secure sales deals.
- Identified opportunities for cross-selling additional products and services.
Education
MBA - Marketing
Chandigarh University
Punjab01-2023
Bachelor of Commerce -
University of Delhi
01-2021
High School Diploma -
Goodley Public School
01-2016
Skills
- Performance monitoring
- Customer service
- Workflow management
- Staff supervision
- Compliance enforcement
- Operational efficiency
- Operations management
- Team leadership
- Data Analysis
Tools
- Excel
- Power BI
- CRM
- Medallia
- Teams
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Accomplishments
- Top performer for 6 consecutive months
- Best Annual Rating in LOB
- Top Leader for 3 consecutive months
Timeline
Assistant Manager
Concentrix India India Pvt Ltd
02.2025 - Current
Senior Advisor
Concentrix India India Pvt Ltd
10.2023 - 02.2025
MBA - Marketing
Chandigarh University
Bachelor of Commerce -
University of Delhi
High School Diploma -
Goodley Public School