Cooking
RAMANDEEP KAUR
Senior Associate
Summary
A result oriented professional with strong interpersonal and presentation skills. Looking for a platform to utilize education and enhance business related skills. A curious mind, always willing to try a new approach.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Senior Associate
Capgemini Pvt Ltd
07.2018 - Current
- Involved in Incident Management for Dell EMC, dealing in storage device installations, supply chain management through part replacements and site creations for the installations of products raised through tickets via Salesforce, Emails, Service Now
- Complete handling of projects undertaken from client and creation of Incidents plus coordinating with onshore team and clients to work on installation of devices
- Involved in handling 9 products on own and several other via team
- Acting as a transitional bridge between clients/customer leading to data validation, MIS creation and Incident management with onshore and offshore teams
- Contract operations of the asset installation, procuring data through Sales Reports, Order purchases (internal and customers)
- Hands on experience on SLA Management, Queue Metric Management and Ticket assignments
- Working as Back up Project Lead and complete experience of team handling for 6 people and anointed SME for transition projects for 10 people
- MIS validation and creation accordingly on different metrics and continuous monitor of tickets raised, ticket resolutions and responses along with managing the queues and tickets on FIFO basis
- Complete capacity work as a FPOC & SPOC for Training Modules, Standard Operating Procedures and PowerPoint Presentations
- Also involved in training analysts with the same
- Expertise in extensive research of quality audit work, analysis, RCA and corrective deliverables
- RCA of failure tickets while taking Corrective and Preventive measures to resolve
- B2B Interaction with clients and logistics to make sure the supply chain continues
- Individual contributor role and working in complete capacity with Subject Matter Expertise
- Effective work as a SME to a team of 6 people each year while coordinating and driving excellence within team and self & also involved as a P2P mentor
- Hands on experience with applications such as Oracle 11i, AEON, Salesforce, SAP, RSA Secure ID and Service Now
- Active participation by being a part of compliance activities/trainings and submitting Kaizen projects for process improvement
- Proven task master in maintaining employee performance records for the year and filing system for external audits and internal improvement purpose
Customer Relationship Officer
Bharti Airtel
09.2017 - 04.2018
- Maintaining Good Customer relations: Ensuring great services to the customers by solving their escalations and managing their demands keeping the follow-ups as per the customer requirements
- B2B Activations: Managed B2B Bulk Activations for their employees with respect to documentations till final activations and handover to their respective POC
- Sales and Auditing: Managing Sales and audit targets as a Team lead for consecutive three years
- Customer Retention: Retained customers using retention tools for migrations and other respective choices raised by them lead to maintain a goodwill relationship with the customers
- Compliance: Ensured to follow all the process related to documentations with customer privacy and security
- Advertising and Marketing: Conducted SWOT Analysis of competitive firms and worked on price, product and promotions
Education
Masters - Commerce
Lovely Professional University
08.2015 - 08.2017
Bachelor - Commerce
Guru Nanak College Velachery (University of Madras)
04.2011 - 04.2014
Skills
Salesforce, SAP, AEON, Service now, CRM, Oracle, Lightning, software Licensing, Excel
undefinedInterests
Exploring new places
Clicking pictures
Acting
Timeline
Senior Associate
Capgemini Pvt Ltd
07.2018 - Current
Customer Relationship Officer
Bharti Airtel
09.2017 - 04.2018
Masters - Commerce
Lovely Professional University
08.2015 - 08.2017
Bachelor - Commerce
Guru Nanak College Velachery (University of Madras)
04.2011 - 04.2014
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