Summary
Overview
Work History
Education
Skills
Timeline
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Ramandeep Kaur

Surrey

Summary

Driven professional with a proven track record at Ming Wo, excelling in customer relations and financial management. Enhanced service quality through effective staff supervision and customer service strategies, significantly reducing cash discrepancies. Skilled in employee performance evaluations, adept at fostering a welcoming atmosphere and optimizing operational efficiency.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Ming Wo
2707 Granville Street
12.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Barista

Artigiano
101 Robson Street , Vancouver
09.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Used POS system to accurately enter orders and process payments.

Cashier

Tim Hortons
11320 Steveston Hwy
05.2018 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Education

Business Administration

Capilano University
North Vancouver, BC
04.2020

Skills

  • Customer Relations
  • Financial Management
  • Time Management
  • Staff Supervision
  • Customer Service and Satisfaction
  • Employee Performance Evaluations

Timeline

Barista

Artigiano
09.2023 - 01.2024

Assistant Manager

Ming Wo
12.2018 - Current

Cashier

Tim Hortons
05.2018 - 08.2018

Business Administration

Capilano University
Ramandeep Kaur