Summary
Overview
Work History
Education
Skills
Profile Snapshot
Timeline
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Ramandeep Kour

Ramandeep Kour

Bangalore

Summary

I have over 10+ years of experience as a senior analyst in Order to Cash processes. I'm skilled in using ERP systems like Oracle and SAP. I focus on training and developing talented individuals. My management approach emphasizes building strong teams and supporting change. I strongly believe in sharing knowledge to improve performance.

Overview

5
5
years of professional experience

Work History

Order to Cash Senior Analyst

Accenture
Bengaluru
09.2019 - Current
  • Team Leadership: Provided training, coaching, and direction to team members, aligning shift priorities with overall business objectives.
  • Quality Assurance: Worked with the Quality team to ensure efficient account management and achieve "Zero Error – Zero Queue" goals.
  • Process Improvement: Led the creation and enhancement of standardized work processes to drive operational efficiency and consistency.
  • Onboarding and Training: Trained new hires on order creation using SAP (CRM/ERP) according to client specifications and conducted Monthly Performance Knowledge Transfer (PKTs) sessions.
  • Performance Metrics: Monitored and analyzed key performance indicators to ensure adherence to Client Service Level Agreements (SLA) and identify areas for quality improvement.
  • Monthly Reviews: Conducted Monthly Performance Knowledge Transfer (PKTs) to review performance, share insights, and drive continuous improvement.
  • Escalation Management: Addressed escalated customer calls, supported agents in handling premium queues, and provided guidance on the effective use of customer service tools.
  • Reporting and Analysis: Managed and analyzed reports, including Issue Logs, Block Remove on Time (BROT), and Same Day Order Entry (SDOE), ensuring accuracy and timely delivery.
  • Automation and Training: Utilized Esker automation tools to streamline processes; certified trainer in Esker and SAP (ERP and CIC), enhancing team capabilities and process efficiency.

Process Developer

Genpact
Bengaluru
  • Sales Order Management: Created and managed sales orders using Oracle, ensuring accuracy and timely processing.
  • Purchase Order Coordination: Liaised with the Commercial Operations team to resolve missing Purchase Orders.
  • Project Number Creation: Generated project numbers in Oracle to facilitate order processing.
  • Data Accuracy: Addressed and resolved discrepancies between Purchase Orders (PO) and Workflows (WF) by coordinating with Project Managers.
  • Customer Data Management: Updated and maintained customer item details to ensure consistency and accuracy.
  • Reporting and Analysis: Developed and maintained reports using Business Intelligence tools to support decision-making processes.
  • Order Scheduling and Booking: Handled scheduling and booking of orders to streamline workflow and ensure timely delivery.

Education

Masters in Commerce -

IGNOU
India
01.2016

Bachelors in Commerce -

University of Kashmir
India
01.2012

Skills

  • Order to Cash
  • Team Management & Leadership
  • Support & Analysis
  • Training and development
  • Handling Escalations
  • Client Support
  • Efficient and Detail Oriented
  • Business Strategy & Execution
  • Cross-Functional Coordination

Profile Snapshot

Order to Cash (OTC) Management: proficient in using SAP ECC and SAP CIC solutions to optimize and streamline OTC procedures.

 Application Proficiency: extensive knowledge of ERP, SAP CIC, SAP ECC, and Esker, GHX, tools for complete management solutions, as well as Vendavo. 

Client Coordination: Demonstrated history of successfully communicating with international clients, guaranteeing clear grasp of their needs. 

Skilled in leading workshops and training sessions to teach teams how to use SAP ECC and SAP CIC for streamlined operations.

Timeline

Order to Cash Senior Analyst

Accenture
09.2019 - Current

Process Developer

Genpact

Masters in Commerce -

IGNOU

Bachelors in Commerce -

University of Kashmir

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