RAMANDEEP MEHRA
Dept-Manager & Security Officer
SURREY
Summary
Result-oriented professional with a strong focus on client engagement and sales in various industries. Demonstrated expertise in proactively identifying and addressing client needs, utilizing technology to enhance customer experience, and driving sales growth. Adept at responding to client inquiries promptly and resolving issues effectively. Skilled in active listening to understand individual needs and providing personalized assistance. Committed to fostering partnerships and maximizing business opportunities through relationship-building and referrals.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Dept-Manager (Front-end Checkout)
Walmart
1 2022 - Current
- Monitoring of Customer Service Associates and evaluate their responses to customer queries and concerns.
- Facilitate satisfactory resolutions for both customers and company.
- Provide guidance, support, and training to ensure effective handling of customer inquiries.
- Hire new Customer Service Associates based on team requirements and corporate direction.
- Communicate customer feedback and insights for product or service improvement.
- Ensure clear and consistent communication within customer service team.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Developed and maintained relationships with customers and suppliers through account development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Security Officer
Securiguard Services
12.2021 - Current
- Supervise premises and document all activities in the daily officer report, submitted to the supervisor at the end of the shift
- Alert individuals of rule violations and remove trespassers from the premises
- Oversee and approve the entry and exit of employees, visitors, and other individuals.
- Draft reports detailing incidents such as theft, unauthorized access violations, or any other unusual events.
- Ensure compliance with company rules, policies, and regulations to uphold security and safety standards.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
- Responded quickly to incidents and assessed active situations for security concerns
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures
Restaurant Supervisor
Curry Lounge
10.2021 - 12.2022
- Oversaw daily operations in Restaurant, ensuring exceptional customer experience.
- Trained staff to deliver high-quality service and uphold company standards.
- Managed seating arrangements and reservations to optimize customer satisfaction.
- Addressed customer inquiries and concerns promptly and effectively.
- Collaborated with kitchen team to ensure timely and accurate food delivery.
- Implemented strategies to enhance customer satisfaction and loyalty.
- Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption
- Monitored food preparation, production, and plating for quality control
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events
- Organized implementation of new banners, displays, and menus
Manager
Opa of Greece
12.2018 - 10.2021
- Develop and organize workflow schedules, assigning responsibilities within 4-member teams.
- Analyze sales reports to optimize sales outcomes and enhance inventory management precision.
- Ensure inventory precision by conducting regular stock counts and resolving any discrepancies.
- Provide guidance and mentorship to staff to foster skill development and meet daily objectives.
- Conduct thorough inventory audits to identify losses and forecast demand accurately.
- Introduce streamlined methods for financial reporting, scheduling, and inventory management to enhance operational efficiency and productivity.
- Accomplished multiple tasks within established timeframes
Education
Associate of Arts - Psychology
Alexander College
Vancouver 04.2018 - 04.2020
Bachelor of Commerce - Accounts
BKS College
India 04.2001 -
High School - Accounts
HS Public School
India 04.2001 -
Skills
Team Development
Documentation And Reporting
Customer Relationship Management (CRM)
Business Analysis and Reporting
Fiscal Management & Process Improvement
Staff Training and Development
Negotiation & Problem-solving abilities
Idea Development and Brainstorming
Onboarding and Orientation
Customer Service & Client Centricity
Analytical Thinking & Data Analytics
Interpersonal Skills
Passion for quality assurance with solid work ethic and team player attitude
Investigative abilities & Visitor Screening
Timeline
Security Officer
Securiguard Services
12.2021 - Current
Restaurant Supervisor
Curry Lounge
10.2021 - 12.2022
Manager
Opa of Greece
12.2018 - 10.2021
Associate of Arts - Psychology
Alexander College
04.2018 - 04.2020
Bachelor of Commerce - Accounts
BKS College
04.2001 -
High School - Accounts
HS Public School
04.2001 -
Dept-Manager (Front-end Checkout)
Walmart
1 2022 - Current