Ramandeep Singh
New Delhi
Summary
To work in an organization which provides me with opportunities for growth and expand my horizon vis-a-vis work exposure and capability development.
Overview
16
16
years of professional experience
Work History
Lead Credit Analyst
American Express India Pvt Ltd
Gurugram
10.2017 - Current
- Accomplished Collections Agent with 6+ years of experience in credit collections. Proven ability to handle customer complaints and negotiate successful payment plans.
- Work included operating Multiple system to service two customers at once via chat conversation.
- Inform cardmember of past due accounts and arrange payment plans
- Analyze customer payment plans and financial situations to determine best course of action
- Maintained an in-depth understanding of company products and services.
- Results-oriented Collections Agent with proven ability to reduce delinquency rates and maximize collection efforts. Excellent communication and problem-solving skills.
- Had the opportunity to work with Learning network team as a JCC in the year 2022
- Delivered 100% success rate and got the recognition from senior leadership.
- Daily task-Understanding and analyzing New Joiners ACM number and provide regular feedback by monitoring chats.
Senior Customer Care Executive
Sitel India Pvt Ltd
Gurugram
10.2010 - 10.2017
- Analyzed customer data to identify opportunities for upselling services.
- Ensured compliance with applicable laws and regulations related to customer service.
- Responded promptly to inquiries from customers about products or services.
- Managed incoming calls from customers while providing exceptional service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
Senior Customer Service Representative
Jindal Telecom Pvt Ltd
Gurugram
08.2008 - 10.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Arts -
I.E.C. University
Solan Himachal Pradesh07-2019
High School Diploma -
NIOS
New Delhi07-2004
Skills
- Credit Validations
- Credit Reports
- Compliance Reviews
- Customer Engagement
Languages
Hindi
First Language
English
Elementary (A2)
A2
Punjabi
Elementary (A2)
A2
References
References available upon request.
Timeline
Lead Credit Analyst
American Express India Pvt Ltd
10.2017 - Current
Senior Customer Care Executive
Sitel India Pvt Ltd
10.2010 - 10.2017
Senior Customer Service Representative
Jindal Telecom Pvt Ltd
08.2008 - 10.2010
Bachelor of Arts -
I.E.C. University
High School Diploma -
NIOS