Ramandeep Singh
General Manager
New Delhi
Summary
Customer-oriented General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Overview
7
7
years of professional experience
4029
4029
years of post-secondary education
1
1
Language
Work History
General Manager
True Joyas Hotel & Banquet
07.2023 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed and implemented marketing strategies to promote hotel services.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Supervised and mentored kitchen and serving staff.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
General Manager
2 Cubes Lounge & Bar
11.2022 - 06.2023
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
F&B Manager
Sheridan Banquets By Kwatra
05.2022 - 11.2022
- Managed bar and wait staff and directed hiring program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
Self Employed
Singh Sahab Di Kitchen
08.2018 - 03.2022
- Created marketing strategies to track existing and new customers.
- Worked well in a team setting, providing support and guidance.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Supervised daily activities of restaurant and 12 employees.
- Maintained positive relationships with local community and government officials.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
Education
B.com -
M.K.V University
04.2001 - 01.2013
12th -
Guru Harkrishan Public School
Matriculation (10th) -
Guru Harkishan Public School
Skills
Team coordination skills
Operations management
Customer relationship management
Team leadership
Staff supervision
Performance improvement
Quality management
Customer retention
Physical Status
5.12, 90 kg
Personal Information
Disclaimer
I hereby declare that the above-mentioned information are true and correct to the best of my knowledge and belief.
Timeline
General Manager
True Joyas Hotel & Banquet
07.2023 - Current
General Manager
2 Cubes Lounge & Bar
11.2022 - 06.2023
F&B Manager
Sheridan Banquets By Kwatra
05.2022 - 11.2022
Self Employed
Singh Sahab Di Kitchen
08.2018 - 03.2022
B.com -
M.K.V University
04.2001 - 01.2013
12th -
Guru Harkrishan Public School
Matriculation (10th) -
Guru Harkishan Public School
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