Raman Deep Singh
Information Technology Professional
Kitchener
Summary
Dynamic and results-driven information technology professional with a proven track record in diagnosing and troubleshooting complex network issues. Extensive hands-on experience in configuring and resolving challenges with devices such as Cisco, Mimosa, Netonix, Aruba, Ubiquiti, and MikroTik. Committed to delivering innovative solutions that enhance operational efficiency and drive organizational success, consistently contributing to improved performance and user satisfaction.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Information Systems Specialist
Waterloo Wireless
05.2022 - 04.2025
- Provide technical support to all network users in a friendly and professional manner with excellent customer service.
- Conduct regular maintenance on computer systems and network to ensure optimum performance at all times.
- Detect, evaluate, and formally log inconsistencies on tickets, ensuring necessary adjustments are executed to minimize customer/user issues.
- Test network including backhaul, PTP and develop/design to increase the performance of the network.
- Administer and configure routers, switches, APs and carry out current network configuration backups using the network configuration management tools.
- Participate in the development of policies and procedures to ensure security within company computer systems and networks and ensure policies are implemented properly as per the requirements.
- Identifying risks, opportunities, faults, and areas for development in the existing networks
- Implement network traffic and security monitoring software and optimize server performance.
Assistant Manager
ITC Limited – Hotels Division
10.2018 - 06.2020
- Provided technical support by troubleshooting, diagnosing, and resolving a wide variety of problems identified in the internal networks.
- Responsible for promptly and professionally responding to customer inquiries in person or via virtual communication.
- Planning Capex, R&R, and R&M Budget for the financial year of the unit.
- Responsible for maintaining and monitoring the performance of the network and electrical devices.
- Responsible for the preventive maintenance schedule of HVAC, electrical machines, and IT devices and ensuring the OHS discipline remains maintained in the unit.
- Monitoring, mentoring, and developing a team of engineers and technicians responsible for the operation and maintenance of the unit.
Education
Wireless Information Networking -
Loyalist College
Toronto, ON 01.2021 - 08.2022
Bachelor of Electrical Engineering - undefined
University of Jammu
08.2014 - 07.2018
Skills
Network Design
Network Routing and Switching
Data Transfer and Migration
Cloud service (AWS, VMware)
Layer2, Layer3 Troubleshooting
Experience with SNMP monitoring tools
Network Administration
Help Desk Support
IP Addressing and Subnetting
Hardware Installation and Troubleshooting
LAN and WAN configuration
Certification
Fortinet NSE 3: Basic understanding of Fortinet products within the context of Fortinet solutions and introduction to the cybersecurity industry.
Community Service
Vision Matrix- Youth Mentoring Organization 06/2018- 07/2022
- Worked as a mentor to empower and support children for their future
- Coaching and case management of mentees from beginning to completion of their time in the program.
Timeline
Fortinet NSE 3: Basic understanding of Fortinet products within the context of Fortinet solutions and introduction to the cybersecurity industry.
11-2022
Information Systems Specialist
Waterloo Wireless
05.2022 - 04.2025
Wireless Information Networking -
Loyalist College
01.2021 - 08.2022
Assistant Manager
ITC Limited – Hotels Division
10.2018 - 06.2020
Bachelor of Electrical Engineering - undefined
University of Jammu
08.2014 - 07.2018