Ramandeep Singh
New Delhi
Summary
Pragmatic Business Operations Manager delivering a background in promoting the development and implementation of strategic plans for service excellence. Motivated leader known for leading talented teams that build lucrative customer relationships through process improvements. Ready for a new position that involves strategizing future goals for an established company. Confident Business Operations Manager excelling in a diverse work environment. Offering many years of service in the industry.
Overview
14
14
years of professional experience
Work History
Travel and Business Operations Manager
Prescient Healthcare Group Pvt Ltd
03.2019 - Current
- Responsible for managing the global travel booking in adherence with the global travel policy and in alignment with the MSA.
- Manage and build relationship with airlines, hotels, vendor and travel companies to support the business.
- Facilitating the global visa requirements for the teams based in EU/UK/US/Asia with the documentation in coordination with the embassy.
- Arrangement medical conferences for internal team and client like registration, conference hall, booths and meeting rooms cross EU/UK/US/Asia.
- Responsible for booking cost-effective yet quality experience travel and accommodation for employees keeping the timelines intact.
- Ensure compliance in alliance with the GDPR norms and provide specific inputs to update the travel policy in accordance with the market best practices.
- Hands on experience with the major travel software platforms / billing platforms such as Amadeus, Galileo, Sales force, Concur, Sage, Ariba, Coupa, tungsten etc.
- Expense management and process invoices through concur.
- Maintaining and updating of traveller profiles which covers passport, frequent flyers, VISA, Forex, Sim cards, Credit cards etc monthly.
- Ensure creation of the purchase orders and invoices are captured as and when required in the defined platforms.
- Maintain necessary spreadsheets to record spend analysis and purchase for monthly reporting.
- Maintain proper receipts from vendors for monthly audit purpose.
- Managed office administration, including oversight of the office, Cafeteria, housekeeping, monthly and quarterly maintenance, petty cash, and vendor management.
- Provided support for HR functions such as onboarding new employees and coordinated with IT to maintain various office equipment, ensuring they are in good working order.
Manager Operations
Cox & Kings Limited
10.2016 - 01.2021
- Drive sales of holiday packages (domestic & international), ticketing, visas, forex, and ancillary services across assigned outlets.
- Identify new business opportunities (corporate tie-ups, group tours, MICE). Analyze market trends, competitor activities, and suggest strategies to increase revenue.
- Conduct regular training sessions on products, destinations, sales techniques, and systems. Set performance KPIs and review staff productivity. Motivate and guide the team to achieve sales and service excellence.
- Handle escalated customer complaints and provide resolution. Collect feedback and implement measures for improved customer experience. Drive loyalty programs, referral sales, and client retention initiatives.
- Monitor outlet budgets, expenses, and profitability. Ensure timely reconciliation of accounts, vendor payments, and collections from customers. Adhere to company policies, IATA regulations, and statutory compliance. Audit branch operations for accuracy and compliance with processes.
- Prepare and present sales & operational performance reports to senior management. Share insights on destination trends, customer preferences, and sales forecasts. Recommend product development and promotional strategies for higher market share. Contribute to annual business planning and budgeting.
Senior Executive for Sales & Operations
Dpauls Tours & Travels
10.2015 - 10.2016
- Developed and handled the overseas operations of Asia market, established strong partnership with supplier, hotels, and DMCs for Asia.
- Successfully handled end to end operations including itinerary planning, vendor negotiations, bookings, and on trip support for international holiday packages.
- Developed a MICE team capable of handling larger groups for corporate clients.
Executive, Sales
Make My Trip
06.2011 - 09.2015
- Handled reservations, issuance, re-issuance, cancellation, and refund of tickets through GDS (Amadeus and Sabre).
- Sell and promote customized and fixed departures International and domestic holiday packages.
- Coordinate with hotel, transport providers, and DMCs for the best rates and ensure timely delivery of vouchers, confirmation, visa and travel documents.
- Achieve monthly and quarterly sales targets and maintain customer records in CRM and follow up for repeat business.
- Managed client escalations and last-minute changes with professionalism. Collected feedback to improve service and enhance customer satisfaction.
- Maintain accurate booking, invoice, and payment records for audit purpose. Stay updated on airline, IATA, and visa regulations. Submit sales reports to management.
Education
Specialization in Financial Management -
Coursera
01.2025
Bachelor of Science - Hospitality & Administration
SRM university
Chennai01.2011
Skills
- Financial analysis
- Business administration
- Operations management
- Contracts & negotiations
- Cost reduction & containment
- Vendor & supplier management
- Calendar management
- Project management
- Data analysis
- Vendor negotiation
- Conference coordination
- Expense management
- Compliance adherence
- Team leadership
- Process change & implementation
- Contract administration
- Budgeting and forecasting
- Travel management
- Strategic planning expertise
- Crisis management expertise
- Operational risk assessment
- Office management experience
Personal Information
Date of Birth: 02/12/90
Timeline
Travel and Business Operations Manager
Prescient Healthcare Group Pvt Ltd
03.2019 - Current
Manager Operations
Cox & Kings Limited
10.2016 - 01.2021
Senior Executive for Sales & Operations
Dpauls Tours & Travels
10.2015 - 10.2016
Executive, Sales
Make My Trip
06.2011 - 09.2015
Specialization in Financial Management -
Coursera
Bachelor of Science - Hospitality & Administration
SRM university
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