Ramanji V
Order management, School administration, Sales operations,
Bengaluru
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
4
4
Languages
Work History
Senior Sales Support Specialist
Trueblue India LLP (Dell Technologies)
09.2021 - 08.2023
- Provided high-level administrative and operational support to the sales team, ensuring efficient execution of sales activities and processes.
- Acted as a key liaison between sales, marketing, finance, and customer service to streamline communication and ensure alignment on client needs and internal objectives.
- Assisted in the development, tracking, and analysis of sales metrics, pipeline reports, and forecasts to support strategic decision-making.
- Coordinating and supporting onboarding and training for new sales team members, sharing best practices and process guidelines.
- Handled escalated customer inquiries or issues, ensuring resolution and high customer satisfaction.
- Facilitated cross-functional collaboration on RFPs, RFIs, and other sales documentation.
- Actively participated in weekly sales meetings, providing project updates, sharing performance insights, and contributing ideas to enhance team efficiency and collaboration.
- Developed and presented monthly performance reports, identifying key metrics, recognizing achievements, and recommending actionable improvements to drive team success.
- Proactively identify opportunities to improve processes, enhance productivity, and reduce bottlenecks in the sales cycle.
Executive- Administration
Euro School North Campus
02.2019 - 02.2021
- Provided comprehensive administrative support to teaching staff and school personnel, ensuring efficient daily operations.
- Maintained accurate, up-to-date student records in compliance with school policies and data privacy standards.
- Managed student enrollment processes, ensuring precise data entry and updates in the Student Tracking System (STS).
- Assisted the recruitment team with candidate sourcing, interview scheduling, and onboarding processes.
- Coordinated and executed marketing initiatives to increase the school's visibility and community outreach.
- Planned, organized, and managed school logistics programs, including field trips, catering, and transportation services.
- Assisted the Accounts Department with administrative duties, documentation management, and financial operations support.
- Supported the Transport Team in coordinating student transportation schedules and resolving logistical issues.
- Liaised with internal departments and external vendors to ensure timely and accurate delivery of goods and services.
- Managed bank-related administrative tasks and maintained coordination with the finance team for financial transactions.
- Served as School Safety In-Charge, overseeing the implementation and monitoring of safety protocols in coordination with the Head Office.
Senior Associate-USA Shift
Sutherland
01.2015 - 12.2018
- Process & manage Customer orders accurately & efficiently within ERP systems Ensuring compliance with Company Policies.
- Verifying Order Details, including product availability, Pricing, delivery terms, & customer requirements, to prevent discrepancies.
- Coordinating with cross-functional teams such as sales, Procurement, logistics, Warehouse, Production, & Finance to ensure seamless order flow & timely delivery.
- Generating & Send order confirmations to customers, Providing clear & concise order information.
- Monitoring order status from initiation to delivery, tracking shipments & proactively managing delays or issues.
- Oversee order revisions & Cancellations, accurately updating systems & communicating changes to affected customers.
- Serving primary point of contact for customer order inquires related to orders.
- Resolving order related issues such as discrepancies, damages, missing items, or delivery delays, implementing effective solutions to ensure customer satisfaction.
- Maintaining accurate & comprehensive records of all orders, returns, and customers interactions in the CRM system.
- Generating & analyzing reports on KPIs such as accuracy, delivery performance, order fulfillment rates and backlog status.
- Contributing to process improvements initiatives by identifying inefficiencies in order handling & recommending solutions for automation or optimization.
Education
BBM -
Govt. First Grade College at Bangalore
PUC - HEBA
SJJPU College
SSLC - undefined
MVM English School
Skills
- Sales operations
- Order processing & fulfillment
- Customer relationship management
- Customer order management
- Time management abilities
- Adaptability and flexibility
Training
Fire Safety Training, RA Mundkur Fire and Emergency Services Academy
Timeline
Senior Sales Support Specialist
Trueblue India LLP (Dell Technologies)
09.2021 - 08.2023
Executive- Administration
Euro School North Campus
02.2019 - 02.2021
Senior Associate-USA Shift
Sutherland
01.2015 - 12.2018
PUC - HEBA
SJJPU College
SSLC - undefined
MVM English School
BBM -
Govt. First Grade College at Bangalore
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