Retail Management, Team Leadership, Customer Service Excellence, Sales Growth, Learning New Business Strategies
Ramanna S N
Bangalore
Summary
Results-driven and customer-focused Store / Department Manager with over 9 years of experience in retail operations, team leadership, sales growth, and inventory management. Proven ability to manage day-to-day store operations, achieve sales targets, improve customer satisfaction, and lead teams effectively. Skilled in staff training, visual merchandising, stock control, and handling customer concerns professionally. Strong leadership qualities with a commitment to operational excellence and business growth.
Overview
9
9
years of professional experience
6
6
Languages
Work History
DEPARTMENT MANAGER
Zara
05.2021 - Current
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
VISUAL COMMERCIAL MANAGER
Zara
11.2019 - 05.2021
- Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
VISUAL COMMERCIAL
Zara
11.2018 - 05.2019
- Assisted in the creation and implementation of visual merchandising plans for multiple stores.
- Developed strategies to increase sales through creative product displays.
- Managed and monitored store inventory levels, ensuring sufficient stock is available for visual purposes.
TEAM LEADER
Zara
03.2017 - 11.2018
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
SALE ASSISTANT
Zara
11.2016 - 03.2017
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
Education
BBM - undefined
Swamy Vivekanand
04.2016
Commerce
Govt College
03.2013
SSLC - undefined
Shree Ram Gramanthara Proud Shaale
04.2011
Skills
Store Operations
Team Management
Sales & Target Achievement
Inventory Management
Customer Service
Staff Training
POS & Billing
Reporting & Analysis
Interests
Timeline
DEPARTMENT MANAGER
Zara
05.2021 - Current
VISUAL COMMERCIAL MANAGER
Zara
11.2019 - 05.2021
VISUAL COMMERCIAL
Zara
11.2018 - 05.2019
TEAM LEADER
Zara
03.2017 - 11.2018
SALE ASSISTANT
Zara
11.2016 - 03.2017
BBM - undefined
Swamy Vivekanand
Commerce
Govt College
SSLC - undefined
Shree Ram Gramanthara Proud Shaale