Ramanpreet Kaur
Indianapolis
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker . Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Shipping and Receiving Clerk
Rogers Wireless
11.2023 - 06.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Packing, Shipping, and Receiving Assembler
Sobeys
01.2021 - 10.2023
- Scheduled pickups and deliveries to maintain smooth operations.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
- Collaborated with team members to achieve daily goals and meet company objectives.
Customer Service Representative
Rogers Communications
02.2022 - 03.2023
- Promoted available products and services to customers during service, account management, and order calls.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased efficiency and team productivity by promoting operational best practices.
HR Recruiter
Manpower Staffing
01.2020 - 01.2021
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Verified applicant references and employment details.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Studied job descriptions and qualifications to determine applicant requirements.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
Education
General Business - Business Administration
Northern College At Pures
Toronto, ON04.2020
Skills
- Microsoft Office
- Team Goals
- Process Transactions
- Monitoring
- Sales Expertise
- Customer Service
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Billing Adjustments and Refunds
- Building Customer Loyalty
- Contracting
- Heavy lifting
- Inventory management
Timeline
Shipping and Receiving Clerk
Rogers Wireless
11.2023 - 06.2024
Customer Service Representative
Rogers Communications
02.2022 - 03.2023
Packing, Shipping, and Receiving Assembler
Sobeys
01.2021 - 10.2023
HR Recruiter
Manpower Staffing
01.2020 - 01.2021
General Business - Business Administration
Northern College At Pures
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