Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Languages
Generic
Raman Sai Ganga

Raman Sai Ganga

Senior Analyst
Hyderabad

Summary

Dynamic Senior Analyst at VACO with a proven track record in enhancing client satisfaction and operational efficiency. Skilled in data analysis and project management, I successfully mentored juniors and implemented performance metrics, leading to improved productivity and timely deliverables. Committed to continuous improvement and fostering collaborative environments.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Senior Analyst

Vaco
02.2021 - Current
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.

Content Moderator

Wipro
12.2019 - 12.2020
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
  • Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
  • Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
  • Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
  • Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
  • Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
  • Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
  • Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
  • Maximized operational efficiency within the moderation team via regular refinement of workflows and task distribution strategies based on performance analytics insights acquired over time.
  • Streamlined moderation processes by implementing effective content filtering tools and techniques.
  • Enhanced data-driven decision-making through regular reporting of key moderation metrics to management.
  • Optimized resource allocation during peak times through effective workload prioritization amid tight deadlines.
  • Drove accuracy of content through careful proofreading and fact-checking.
  • Suggested improvements to content to enhance quality and accuracy.
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Generated and maintained style guides to encourage consistent quality of content.
  • Selected relevant images to accompany content for maximum impact.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Acquired in-depth knowledge of content areas to provide effective edits.
  • Researched topics to create accurate and engaging content.
  • Established and implemented workflows to streamline editing processes.
  • Utilized SEO techniques to optimize content for search engine rankings.
  • Wrote and created content for various topics and mediums.
  • Collaborated with design, editorial and marketing departments to meet desired content goals.
  • Delegated and tracked each staff member's assignments and deadlines.
  • Pitched content strategies and managed asset acquisition.

Senior Customer Service Representative

Synchrony
07.2017 - 08.2019
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
  • Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call/email/chat guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained staff on operating procedures and company services.
  • Implemented and developed customer service training processes.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded proactively and positively to rapid change.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Bachelor of Science - Statistics And Computer Science

Little Flower Degree College
Hyderabad
04.2001 -

Skills

Client management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Analyst

Vaco
02.2021 - Current

Content Moderator

Wipro
12.2019 - 12.2020

Senior Customer Service Representative

Synchrony
07.2017 - 08.2019

Bachelor of Science - Statistics And Computer Science

Little Flower Degree College
04.2001 -

Languages

English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Raman Sai GangaSenior Analyst