An accomplished professional with consistent success around 20 years in achieving sustained revenue and profitability growth in dynamic & changing markets
Currently working as Delivery Head – Digital with HCL Technologies Ltd. Leading 300+ team members for businesses worth US$ 10 million in revenues per annum
Collaborated with sales, Pre-sales and other key stakeholders to understand customer insights and executed customer centric plans and programs, which increased the top line and margin
30% Y-O-Y Topline growth
Successfully managed P&L responsibility for 5 years and cultivated excellent relationships with new prospects & existing customers
Strong technical & strategic background, experienced at functioning with Business Leaders to transform business needs into technology results
Rich experience in Gap Analysis, Product Development & Technical Expert Consultancy Service to Retail business streams
A keen planner & implementer with demonstrated success in end-to-end Delivery management and ensuring effective management of various resources to meet project specifications
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
2
2
Certification
Work History
Associate General Manager (Delivery Head)
HCL Technologies/Mumbai
Mumbai
12.2018 - Current
Leading 300+ Digital team members for Oil & Gas, Building Technology & Solution (BTS) and Energy & Utility (E&U) domain work for multiple geo's.
15 Direct Reports ~ USD 10 million Revenue
30% Top line growth
25% Margin Improvement
Responding RFP's, delivering business presentations to clients, planning resource, evaluating architecture, directing technical, estimating efforts, tracking, managing risk, auditing and mentoring
· Holding review meetings to monitor progress of the project as per schedule / budgets and ensuring timely completion & delivery of project to the client
Guiding, training & mentoring team members; determining the training needs to enhance their operational efficiency
Sr. Project Manager (Sr. Delivery Manager)
Mindtree/ Bhubaneswar
Bhubaneswar
09.2017 - 11.2018
Responsible and accountable of P&C Insurance project delivery on Duck Creek tool
Leading 40+ team members ~ USD 2 million Revenue
Planning, Scooping, estimation, tracking & implementation of project plans within set budgets/deadlines
Coordinating with Business Users and IT Management Teams
Responding to RFP's, business presentation to customer
Process standardization for estimation & KPI reporting
Delivery Manager
Johnson controls /Mumbai
Mumbai
05.2015 - 08.2017
Responsible and accountable for delivering multiple projects in BE and AE business units with adherence to time, quality, and minimum cost parameters
Leading a team of 100+ spanning multiple accounts
Collaborated with clients and business stakeholders to devise & establish strategies to achieve desired objectives
Offered solution architecture of key products and services within the organization
Spearheaded planning & scoping, estimation, tracking, and implementation of project plans within set budgets/deadlines
Managed resources, budgets, architecture evaluation, risk management, change management, audit, and status reporting
Oversaw multidimensional projects, developed reports on project progress, ensured readiness, and recommended enhancements
Steered the entire SDLC activities and devised risk management plans as well as identified & resolved defects/inconsistencies in software program functions.
Project Manager
Creative IT Pvt. Ltd.
Mumbai
11.2006 - 05.2015
Spearheading and delivering multiple projects in adherence time, quality, minimum cost parameters
Leading a Team of 25+ (including Tech lead , QA Lead) spanning multiple accounts
Collaborating with client's and business stakeholders to devise & establish strategies in order to achieve desired objectives; engaging cross-domain resources to deliver high-quality technology solutions for business partners
Offering solution architecture of key products and services within the organization
Spearheading gamut of tasks entailing –planning & scoping, estimation, tracking and implementation of project plans within set budgets/deadlines; coordinating with Business Users, Vendors and IT Management Teams
Preparing proposals, responding to RFI, making business presentations to clients, etc.; overseeing resource planning, budgeting, architecture evaluation, risk management, change management, audit and status reporting
Overseeing multidimensional projects, developing reports on project progress, ensuring readiness & recommending enhancements; steering the entire SDLC activities and devising risk management plans as well as identifying & resolving defects/ inconsistencies in software program functions
Monitoring onshore & offshore delivery management for technical deliverables of concurrent projects; holding review meetings and ensuring timely delivery to clients; ensuring end-to-end ownership of incidents and service requests; meeting deadlines and turnaround time without compromising quality norms and adhering to SLA
Guiding, training & mentoring team members; determining the training needs to enhance their operational efficiency
Technical Project Manager
Coconut Software Pvt. Ltd.
06.2006 - 11.2008
Served as Project Manager & Account Manager to manage the complete end to end delivery & account for Retail Domain projects on behalf of Coconut Software.
Headed a Team of 10+ senior developer spanning multiple projects with Retail Domain.
Provided solution architecture of the key Retail product & services to the clients
Collaborated with SAP Team & 3rdParty integrators
Developing the integration framework between SAP IS Retail and POS with IDOC's in the organization, which then was used as a standard tool for integration with SAP IS Retail to POS
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Deputy General Manager - Head, Customer Service Delivery (CSD) at Landmark GroupDeputy General Manager - Head, Customer Service Delivery (CSD) at Landmark Group