Ramasamy Ashokan
Operation Manager
Dubai
Summary
To be placed in a growth oriented organization, which could provide me with a challenging opportunity for organizational growth in the field of Operation Manager. A complete freedom and an ambition to achieve the best.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Operations Manager
Genpact Pvt Ltd
01.2021 - 03.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed and reported on key performance metrics to senior management.
Operations Manager
Comtel Solution Technologies Singapore/Sciente Consulting Pvt Ltd, Singapore
04.2015 - 12.2018
- Led teams of 50+ permanent and agency staff, both operations and administrations.
- Managed daily operations, ensuring production goals were met and addressing any deviations with corrective actions.
- Ensured adherence to customer quality, delivery, and cost requirements.
- Optimized system processes, scheduling, and inventory management.
Operations Manager
Allegis Group Singapore Pvt Ltd. Singapore
10.2013 - 12.2014
- Implemented quality control systems to boost overall product consistency and reliability.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Created comprehensive reports to identify and assess opportunities for process improvements, which led to a 10% increase in overall performance.
Operations Manager
Encora Technologies Pvt. Ltd (Singapore) /Wipro Ltd. (Singapore)
12.2010 - 10.2013
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
System Support Representative
IBM
06.2008 - 11.2010
- Managed inventory of IT assets, tracking equipment life cycles and recommending replacements as needed for optimal performance.
- Coordinated with vendors during hardware installation or repair processes to minimize disruption to daily operations.
- Collaborated with IT team members to develop and implement strategic plans for technology upgrades.
System Administrator
Silver Lake Information System
08.2006 - 05.2008
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Worked with users to determine areas of technology in need of improved usability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
System Administrator (Windows)
DSM Soft Private Ltd / Kelly Services Ltd
11.2004 - 06.2006
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Improved security measures by conducting vulnerability assessments and applying necessary patches..
- Managed onboarding and offboarding of employees.
Education
MBA - Computer Information Systems
University of Madras
Chennai, India 04.2001 -
BBA - Business Administration
Pondicherry University
Pondicherry 04.2001 -
Diploma - Electronic & Instrumentation
Srinivasa Polytechnic
Pudukkottai 04.2001 -
Skills
Operations management
Performance monitoring
Team leadership
Performance reporting
Planning and implementation
Management
Performance management
Staff training
Customer relationship management (CRM)
Operations oversight
Project leadership
Logistics management
Regulatory compliance
Timeline
Operations Manager
Genpact Pvt Ltd
01.2021 - 03.2024
Operations Manager
Comtel Solution Technologies Singapore/Sciente Consulting Pvt Ltd, Singapore
04.2015 - 12.2018
Operations Manager
Allegis Group Singapore Pvt Ltd. Singapore
10.2013 - 12.2014
Operations Manager
Encora Technologies Pvt. Ltd (Singapore) /Wipro Ltd. (Singapore)
12.2010 - 10.2013
System Support Representative
IBM
06.2008 - 11.2010
System Administrator
Silver Lake Information System
08.2006 - 05.2008
System Administrator (Windows)
DSM Soft Private Ltd / Kelly Services Ltd
11.2004 - 06.2006
MBA - Computer Information Systems
University of Madras
04.2001 -
BBA - Business Administration
Pondicherry University
04.2001 -
Diploma - Electronic & Instrumentation
Srinivasa Polytechnic
04.2001 -