Listening to music
Ramayan Shukla
Restaurant Manager
Balaji Enclave, Nagori Homes, Plot No-92&93, 2nd Floor, Flat No-5, Noida West,Uttar Pradesh
Summary
Restaurant Manager with experience leading prime class restaurant operations at award-winning restaurants around country with the experience of 11years in serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Restaurant Manager
PIZZA HUT
Noida, Uttar Pradesh
08.2021 - Current
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Assistant Restaurant General Manager
PIZZA EXPRESS INDIA
Noida, Uttar Pradesh
12.2019 - 08.2021
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to staffs in food preparation and customer-facing roles to promote strong team performance.
- Completed inventory purchases and oversaw shipment processing.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Manager on Duty
PIZZA EXPRESS INDIA
New Delhi, Delhi
01.2018 - 11.2019
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Adhered to set guidelines to maintain total compliance.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Adhered to social distancing protocols and wore mask or face shield.
- Trained employees in essential job functions.
- Developed schedules for up to 10 employees per shift.
Sr. Maestro
PIZZA EXPRESS INDIA
New Delhi, Delhi
12.2015 - 12.2017
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving product or service issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maestro
PIZZA EXPRESS INDIA
New Delhi, Delhi
06.2014 - 11.2015
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Shift Manager
Amstrong Agencies Pvt. Ltd
New Delhi, Delhi
01.2013 - 05.2014
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Guest Service Assistant
THE GRAND HOTEL
New Delhi, Delhi
01.2011 - 12.2012
- Kept server areas clean and stocked to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Bachelor of Science - Hospitality & Tourism
Scott Hotel Management Institute
Salt Lake City, Kolkata 08.2007 - 08.2010
Bachelor of Science - Physics, Chemistry, Biology
A.N College
Patna 07.2005 - 06.2007
High School Diploma -
N.B.S Mills High School
Bagaha 01.2005 - 01.2006
Skills
Performance improvement
Food preparation and safety
Inventory management
Operations management
Dynamic, friendly hostess
Conflict resolution techniques
Passion for customer satisfaction
Certification
Food safety and hygiene certificate from DIVERSY.
Interests
Playing Chess
Travelling to explore multiple cultures
Timeline
Restaurant Manager
PIZZA HUT
08.2021 - Current
Assistant Restaurant General Manager
PIZZA EXPRESS INDIA
12.2019 - 08.2021
Manager on Duty
PIZZA EXPRESS INDIA
01.2018 - 11.2019
Sr. Maestro
PIZZA EXPRESS INDIA
12.2015 - 12.2017
Maestro
PIZZA EXPRESS INDIA
06.2014 - 11.2015
Shift Manager
Amstrong Agencies Pvt. Ltd
01.2013 - 05.2014
Guest Service Assistant
THE GRAND HOTEL
01.2011 - 12.2012
Bachelor of Science - Hospitality & Tourism
Scott Hotel Management Institute
08.2007 - 08.2010
Bachelor of Science - Physics, Chemistry, Biology
A.N College
07.2005 - 06.2007
High School Diploma -
N.B.S Mills High School
01.2005 - 01.2006