Listening to music
Ramayan Shukla
Restaurant Manager
Balaji Enclave, Nagori Homes, Plot No-92&93, 2nd Floor, Flat No-5, Noida West,Uttar Pradesh
Summary
Restaurant Manager with experience leading prime class restaurant operations at award-winning restaurants around country with the experience of 11years in serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Restaurant Manager
PIZZA HUT
Noida, Uttar Pradesh
08.2021 - Current
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Assistant Restaurant General Manager
PIZZA EXPRESS INDIA
Noida, Uttar Pradesh
12.2019 - 08.2021
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to staffs in food preparation and customer-facing roles to promote strong team performance.
- Completed inventory purchases and oversaw shipment processing.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Manager on Duty
PIZZA EXPRESS INDIA
New Delhi, Delhi
01.2018 - 11.2019
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Adhered to set guidelines to maintain total compliance.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Adhered to social distancing protocols and wore mask or face shield.
- Trained employees in essential job functions.
- Developed schedules for up to 10 employees per shift.
Sr. Maestro
PIZZA EXPRESS INDIA
New Delhi, Delhi
12.2015 - 12.2017
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving product or service issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maestro
PIZZA EXPRESS INDIA
New Delhi, Delhi
06.2014 - 11.2015
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Shift Manager
Amstrong Agencies Pvt. Ltd
New Delhi, Delhi
01.2013 - 05.2014
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Guest Service Assistant
THE GRAND HOTEL
New Delhi, Delhi
01.2011 - 12.2012
- Kept server areas clean and stocked to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Bachelor of Science - Hospitality & Tourism
Scott Hotel Management Institute
Salt Lake City, Kolkata 08.2007 - 08.2010
Bachelor of Science - Physics, Chemistry, Biology
A.N College
Patna 07.2005 - 06.2007
High School Diploma -
N.B.S Mills High School
Bagaha 01.2005 - 01.2006
Skills
Performance improvement
Certification
Food safety and hygiene certificate from DIVERSY.
Interests
Playing Chess
Travelling to explore multiple cultures
Timeline
Restaurant Manager
PIZZA HUT
08.2021 - Current
Assistant Restaurant General Manager
PIZZA EXPRESS INDIA
12.2019 - 08.2021
Manager on Duty
PIZZA EXPRESS INDIA
01.2018 - 11.2019
Sr. Maestro
PIZZA EXPRESS INDIA
12.2015 - 12.2017
Maestro
PIZZA EXPRESS INDIA
06.2014 - 11.2015
Shift Manager
Amstrong Agencies Pvt. Ltd
01.2013 - 05.2014
Guest Service Assistant
THE GRAND HOTEL
01.2011 - 12.2012
Bachelor of Science - Hospitality & Tourism
Scott Hotel Management Institute
08.2007 - 08.2010
Bachelor of Science - Physics, Chemistry, Biology
A.N College
07.2005 - 06.2007
High School Diploma -
N.B.S Mills High School
01.2005 - 01.2006
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