Rambabu Kunamneni
Nellore
Summary
Accomplished Store Manager with a proven track record at Tanishq Jewellers, enhancing store operations and exceeding sales goals through expert relationship building and inventory management. Skilled in promotional planning and team motivation, I spearheaded initiatives that significantly improved customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Store Manager
Tanishq Jewellers
Nellore
06.2018 - Current
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Built relationships with key (purple) customers and high-value customers to grow the business and taken references to build steps to grow.
- Managed inventory tracking and physical inventory counts without loss.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored inventory levels and placed orders to customize according to the interests of customers.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Delegated work to staff, setting priorities and goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved customer complaints in a timely manner.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Performed regular price checks to ensure competitive pricing.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Delivered excellent customer service and adhered to standard practices to maximize sales.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated POS system with new products and promotional offers.
- Implemented efficient systems for tracking stock movement.
- Updated and maintained store signage and displays.
- Identified opportunities for cost savings through waste reduction initiatives.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared monthly reports on sales figures, expenses, and BTL activities.
- Ensured compliance with safety regulations and company policies.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Store Manager
Tata Goldplus
Nellore
05.2011 - 05.2018
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Maintained accurate records of employee performance reviews.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Formed and sustained strategic relationships with customers
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored inventory levels and placed orders to restock shelves.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with safety regulations and company policies.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Delivered excellent customer service and adhered to standard practices to maximize sales.
- Recruited, trained and supervised new employees.
Location Head
CBS - Cholamandalam Investment & Finance co Ltd
Kodada
07.2010 - 04.2011
- Created monthly schedules for staff members based on workloads.
- Conducted regular meetings with employees in order to discuss performance reviews or goals.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Ensured compliance with company policies, procedures, and safety regulations.
- Implemented marketing campaigns to promote products and services offered by the store.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Sr Sales Executive
CBS - Cholamandalam Investment & Finance company Ltd
Miryalaguda
04.2008 - 04.2010
- Delivered sales presentations to high-level executives and decision-makers.
- Generated leads through cold calling and networking activities.
- Managed a team of sales representatives by setting goals, providing guidance, monitoring performance and offering coaching as needed.
- Provided detailed and accurate sales forecasts to senior management.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Provided exceptional customer service throughout the entire sales process.
Education
MBA - Finance & Marketing
Acharya Nagarjuna University PG Center
Ongole04-2005
Bachelor of Science - Computer Applications Development
Sriji Degree College
Ongole04-2003
Skills
- Promotional planning
- Relationship building and management
- Sales professional
- Product merchandising
- Customer response
- Recruiting and hiring
- Training and mentoring
- Team motivation
- POS systems
- Staff management
- Performance metrics evaluation
- Inventory management
- Customer service
- Personnel development
- Operational budgeting
- Store operations oversight
- Maximizing profitability
- Retail sales techniques
Languages
Telugu
First Language
English
Advanced (C1)
C1
Timeline
Store Manager
Tanishq Jewellers
06.2018 - Current
Store Manager
Tata Goldplus
05.2011 - 05.2018
Location Head
CBS - Cholamandalam Investment & Finance co Ltd
07.2010 - 04.2011
Sr Sales Executive
CBS - Cholamandalam Investment & Finance company Ltd
04.2008 - 04.2010
MBA - Finance & Marketing
Acharya Nagarjuna University PG Center
Bachelor of Science - Computer Applications Development
Sriji Degree College
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