Rambabu Thatikayala
Hyderabad
Summary
Dynamic Senior Manager with extensive experience at IFTAS, excelling in project management and critical financial infrastructure. Proven ability to enhance operational efficiency and reduce costs through strategic planning and collaboration. Expertise in SFMS HUB operations and ITIL framework, complemented by strong leadership and problem-solving skills.
Overview
13
13
years of professional experience
1
1
AIX Administration
1
1
ITIL4 Certification
Work History
Senior Manager - Payment System Projects
IFTAS
Hyderabad
04.2023 - Current
- Supervise servers supporting Production, QA, DEV and UAT setups
- Maintained seamless system operations with zero downtime
- Contributed significantly to the creation of critical financial infrastructure
- Ensured seamless communication with development teams during the creation of HLD, LLD, and BRD
- Communicated development milestones and testing outcomes to senior leadership
- Managed essential project execution through comprehensive planning of activities and resources
- Coordinate with Escalation Management to identify escalations
- Aided senior management in recommending enhancements for P-Series systems
- Demonstrated strong IT skills in alignment with the ITIL framework
- Delivered feedback to senior staff and client management after conducting thorough incident analysis
- Contributed to capacity planning and management through monthly infrastructure reports
- Facilitated collaboration among developers, DBAs, service providers, and data center personnel
- Provided strategic direction to departmental heads regarding resource allocation decisions
- Created detailed reports on project progress for senior management review
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Interviewed prospective employees and provided input to HR on hiring decisions
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Recruited and trained new employees to meet job requirements
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity
- Produced thorough, accurate and timely reports of project activities
- Created and managed budgets for travel, training, and team-building activities
Manager - Payment System Projects
IFTAS
Hyderabad
04.2021 - 03.2023
- Played a key role in implementing the RTGS 24x7 Project
- Facilitated team meetings and workshops to foster collaboration and share best practices
- Interviewed prospective employees and provided input to HR on hiring decisions
- Produced thorough, accurate, and timely reports of project activities to IFTAS senior leadership
- Provided leadership during crisis situations of the SFMS HUB
- Led team meetings and one-on-one coaching sessions to continuously improve performance within the SFMS team
Team Lead
IFTAS
Hyderabad
04.2018 - 03.2021
- Managed conflict resolution within the team to maintain a positive work environment
- Maintained open lines of communication with senior management, reporting team progress and challenges
- Resolved member Banks' SFMS complaints and issues promptly, ensuring high levels of customer satisfaction
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction
- Developed strategies to increase team productivity and improve bank service levels
- Facilitated team meetings to discuss targets, strategies, and address any issues
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation
- Conducted frequent periodic review meetings with the Development Team to highlight the challenges faced by member banks and other payment system participants to derive a solution
- Delegated daily tasks to team members to optimize group productivity
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results
- Delegated tasks appropriately according to individual skill sets
- Monitored team progress and enforced deadlines
- Supported the manager in developing plans for future projects, initiatives and objectives
Senior IT Engineer
IFTAS
Hyderabad
04.2016 - 03.2018
- Completed day-to-day SFMS HUB operational duties accurately and efficiently
- Monitored SFMS HUB production systems performance to ensure optimal operations
- Reviewed support cases for technical and troubleshooting accuracy, and identified needed process improvements
- Due to very limited Database Administrator support, it used to take care of Database Sync-related activities between DC and DR systems of SFMS HUB
- Provided technical support and troubleshooting services to member banks experiencing issues within the SFMS application
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions
- Oversaw the daily performance of SFMS HUB systems
- Maintained up-to-date, critical case documentation for future reference
- Install and configure the SFMS application for newly onboarded member banks
- Handled customer service issues by providing guidance, or escalating for advanced support when needed
- Coordinated with member banks in the onboarding process and was the SPOC until the bank's successful go-live
- Collected, analyzed and reported on data for use in operational planning
Project Executive
IDRBT
Hyderabad
05.2013 - 03.2016
- Company Overview: The SFMS system provides a solution for financial message communication across the Indian Financial Network (INFINET)
- The SFMS system provides a solution for financial message communication across the Indian Financial Network (INFINET)
- The system enables the exchange of messages in a highly secured environment
- A message structure in SFMS (Structured Financial Messaging Solution) has been developed to take care of all kinds of financial transactions involved in the Indian banking system
- The message structure is an adoption of an international standard, SWIFT, with minor modifications to take care of the additional messages required for Indian banking needs
- The solution will enable the banks to carry out inter-bank/inter-branch transactions
- Provided excellent service and attention to customers through phone conversations, tickets, or emails
- Recognized by management for providing exceptional customer service
- Maintained updated knowledge through continuing education and advanced training
- Conducted testing of SFMS patches to ensure patch quality and reliability
- Worked effectively in team environments to make the workplace more productive
- Utilized various middleware and customized Java software/tools to streamline testing processes and optimize performance
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- The SFMS system provides a solution for financial message communication across the Indian Financial Network (INFINET)
Associate
Tata Business Support Services
08.2012 - 01.2013
- Performed outbound calling campaigns to promote the organization's new products or services
- Receive inbound calls from customers to resolve their technical queries
Education
B. Tech - Computer Science Engineering
St. Peters Engineering College
Hyderabad07.2012
Skills
- SFMS HUB and Bank Operations
- Project management
- Payment system messages (NEFT, RTGS, ISO 20022)
- Middleware: IBM WebSphere MQ v7, v8, and v9 LTS
- SFMS Application Support
- Production Support and Operations Management
- Critical Financial Infrastructure Management
- IBM Systems Power7, Power8, and Power9
- Storage: IBM V7000, IBM DS8870, IBM DS8800, and IBM DS8910F
- HMC CR7/CR8 7063-CR1
- Operating Systems: IBM AIX 72, RHEL 8, RHEL 9, MS Windows Server 2019, Server 2022
- Virtualization Tool: Virtual I/O Server
- Other tools: Privileged Identity Management
- RHEL Administration
- AIX Administration
- IBM WebSphere MQ Administration
- Infrastructure capacity planning
- ITIL framework
- Troubleshooting and problem resolution
- Testing
- ITSM (Service and Incident Management)
Certification
- IBM CERTIFIED SYSTEM ADMINISTRATOR AIX 7, IBM000086493, 05/2016
- ITIL Level-4 Certified
Accomplishments
- Received Appreciation from Reserve Bank of India (CGM-DIT) for migrating SFMS HUB & NEFT & Member Banks to 24x7 in 2019.
- Received Appreciation from RBI for implementing SFMS-HUB Setup on very short notice in 2018.
- Received Appreciation from RBI for implementing SFMS-HUB Active-Passive Setup on very short notice in 2022.
- Received Appreciation multiple times from IFTAS Management.
Languages
- English, Professional
- Hindi, Limited
- Telugu, Native/ Bilingual
Personal Information
- Date of Birth: 04/04/88
- Gender: Male
- Nationality: INDIAN
- Marital Status: Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balanceLanguages
Telugu
Native language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Senior Manager - Payment System Projects
IFTAS
04.2023 - Current
Manager - Payment System Projects
IFTAS
04.2021 - 03.2023
Team Lead
IFTAS
04.2018 - 03.2021
Senior IT Engineer
IFTAS
04.2016 - 03.2018
Project Executive
IDRBT
05.2013 - 03.2016
Associate
Tata Business Support Services
08.2012 - 01.2013
B. Tech - Computer Science Engineering
St. Peters Engineering College
Disclaimer
I hereby declare that the above particulars are true to the best of my knowledge & belief.
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