Rambabu Tumpala
Visakhapatnam
Summary
Results-driven Service Engineer with extensive experience at Larsen and Toubro Ltd, excelling in preventive maintenance and technical support. Proven ability to enhance fleet availability and deliver effective training. Strong communication and diagnostic skills, ensuring customer satisfaction and efficient warranty administration. Committed to achieving operational excellence in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Service Engineer
Larsen and toubro Ltd
Ramagundam
07.2019 - Current
- Company Overview: Komatsu Construction & Mining Equipment’s and Scania trucks
- Provide service support to the customer on FMC/SSA and achieve availability of the fleet as committed.
- Planning monthly service schedules and following up with the customers to be completed in time.
- Ensure Scheduled preventive maintenance services/Repairs to be carried out as per checklist and service procedures.
- Troubleshoot electrical and mechanical failures by using diagrams and diagnosis tools.
- Providing feedback to customer on road condition, driving practices & fuel consumption.
- Providing technical feedback on product failures and performance to the Scania.
- Execute warranty, running repairs and service campaigns.
- Provide on job training to customer operators and technicians.
- Planning monthly parts consumption and maintain inventory at local store.
- Prepare and maintain daily, weekly & Monthly FMC reports.
- Errection and commissioning of new equipments at site.
- Komatsu Construction & Mining Equipment’s and Scania trucks
Jr.Executive
International Integrated LLC-Suhail Bahwan Auto group
Muscat
03.2013 - 07.2018
- Company Overview: Iveco trucks and Nissan Forklifts
- Warranty administration
- Quality control inspection
- Technical Support
- Collecting thorough failure reports, failure photographs, oil sampling reports wherever required.
- Warranty failure reporting to the Principals through the Portal provided with detailed failure reports and thorough follow up with the Principals.
- Ensure to recover maximum amount from the Principals for the warranty failures as for warranty policy.
- Updating and Highlighting all Major and repeated failures to the Principals through Assist and getting support and solutions for repeated failures.
- To carry out quality control inspection for all vehicles before delivery to customer which coming for repairs, service and pre-delivery inspection as per checklist parameters.
- To monitor return work and identify possible trends with repairs and employees.
- To inform the Workshop Manager of any highly technical faults that may need assistance to repair.
- Submit a detailed weekly quality control report to the workshop manager to identify possible trends and training requirements.
- Provide class room training to technicians monthly once based on repeat complaints.
- Technical failures highlighted to technical team of principals for permanent solutions.
- Providing complete service support to the Customers in Oman.
- Providing training & Demonstrating to the operators on Safe driving practices and Vehicle features.
- Providing Support in the field for running break downs, take up accident repairs.
- Planning and providing monthly parts projection and following up for the parts required.
- Computer knowledge and able to use electronic diagnostic tools for trouble shooting equipment in field.
- Maintain & follow technical bulletins and all technical updates.
- Strong Mechanical and Electrical aptitude, with the ability to work independently in the field under pressure.
- Refer to equipment manuals for trouble shooting and be able to read and understand electrical diagrams.
- Able to programming to Electronic control units by Diagnosis tools as follow principle procedure.
- Ensure repairs are carried out according to manufacturer’s procedures and follows the help and safety procedure.
- Knowledge in repairs and overhauling of Engines, Transmissions, Axles etc. and Electrical repairs.
- Iveco trucks and Nissan Forklifts
Service Technician
VE Commercial vehicles ltd
Ramagundam
12.2009 - 03.2013
- Company Overview: Volvo mining trucks
- Volvo mining trucks
Education
Diploma in Mechanical Engineering (CC) -
ESC Govt Polytechnic College
Andhra Pradesh, India01-2013
National Council for Vocational Training -
Mahindra Authorized Dealer-JL Motors
Andhra Pradesh, India01-2009
ITI/Diesel Mechanic -
Kripa Kamal Memorial ITC
Andhra Pradesh, India01-2006
SSC -
Kripa Kamal High School
Andhra Pradesh, India01-2005
Skills
- Good Communication Skills
- Hard working
- Flexibility
- Motivation Skills
- Good Team Work
- INTERNET & INTRANET
- MS OFFICE
- SAP CRM
- Diagnostic tools
- Preventive maintenance
- Customer support
- Parts management
- Electrical troubleshooting
- Warranty administration
- Technical training
- Technical and diagnostic support
Accomplishments
Superstar award, 2015, Suhail Bahwan Auto Group, Muscat, Oman.
Semifinalist in Volvo Truck Skill Contest - Kitech 2019.
Hobbies and Interests
- Listening Music
- Reading Books
- Traveling
Languages
- Telugu
- English
- Hindi
Personal Information
- Father's Name: Mr. Satyanarayana
- Date of Birth: 06/18/89
- Nationality: Indian
- Marital Status: Married
Timeline
Service Engineer
Larsen and toubro Ltd
07.2019 - Current
Jr.Executive
International Integrated LLC-Suhail Bahwan Auto group
03.2013 - 07.2018
Service Technician
VE Commercial vehicles ltd
12.2009 - 03.2013
Diploma in Mechanical Engineering (CC) -
ESC Govt Polytechnic College
National Council for Vocational Training -
Mahindra Authorized Dealer-JL Motors
ITI/Diesel Mechanic -
Kripa Kamal Memorial ITC
SSC -
Kripa Kamal High School
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