Ram Bahadur BC
Surkhet
Summary
Hardworking and reliable restaurant professional with experience as a Chinese Cook, Burger Cook, Restaurant Waiter, Cashier, and Delivery Dispatcher. Skilled in food preparation, customer service, billing operations, order handling, and delivery coordination in fast-paced restaurant environments. Strong teamwork, communication, multitasking, and problem-solving abilities with commitment to maintaining food quality, hygiene, and excellent customer satisfaction.
Overview
8
8
years of professional experience
Work History
Burger Maker ,Cashier,Delivery Dispatcher
American food company (Hardee’s)
Mahboula
05.2022 - 02.2025
- Prepared high-quality burgers following established recipes and standards.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
- Assisted in training new staff on burger preparation techniques and safety practices.
- Adapted to changing orders during peak service to maintain workflow.
- Monitored food quality to ensure freshness and flavor standards.
- Delivered exceptional customer service by efficiently managing special requests.
- Provided excellent customer service by greeting customers with a friendly attitude and addressing their needs promptly.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collaborated with team to deliver timely service of items.
- Operated cash register to process customer orders accurately.
- Managed cash register operations while maintaining a balanced cash drawer.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Responded quickly to urgent situations related to customer satisfaction or product shortages.
- Delivered food and drink orders to designated pickup areas for customers.
Restaurant Waiter
Makani on the beach
Goa
02.2020 - 01.2022
- Provided exceptional customer service to enhance dining experiences for guests.
- Managed multiple tables efficiently during busy service hours.
- Guided guests with menu selections and provided prompt answers to inquiries, enhancing overall satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Executed accurate transactions with point-of-sale systems, ensuring smooth checkout experience.
- Resolved customer complaints in a polite manner according to company policy.
- Resolved guest complaints professionally, contributing to repeat visits.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Processed transactions accurately using point-of-sale systems during checkout.
Chinese Cook
Hotel gold regency
03.2017 - 11.2019
- Prepared traditional Chinese dishes using authentic recipes and techniques.
- Prepared a variety of Chinese dishes, such as dumplings, noodles, fried rice and stir-fry vegetables.
- Contributed to menu planning by proposing new dish ideas utilizing seasonal ingredients.
- Trained junior cooks on cooking methods and kitchen procedures to enhance team performance.
- Trained new staff members on food preparation techniques as well as safe handling procedures.
- Plated dishes attractively before they were served to customers.
- Assisted staff during busy shifts to ensure smooth kitchen operations.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Education
Nepal Rastrya Ma Vi Badhakholi Mehelkuna
Surkhet , NepalSkills
- Burger preparation
- Grilling expertise
- Burger assembly
- Patty preparation
- Sauce preparation
- Seasoning proficiency
- Portion control
- Food safety
- Food safety oversight
- Cash handling
- Payment collection
- Money handling
- Cash management
- Drawer balancing
- POS operation
- POS systems
- Sales processing
- Order management
- Online order prep
- Delivery practices
- Dispatch operations
- Driver dispatch
- Daily reports
- Route optimization
- Logistics coordination
- Multitasking efficiency
- Time management
- Daily reports
- Customer service
- Customer assistance
- Relationship management
- Problem-solving
- Issue resolution
- Logistics coordination
- Problem-solving
- Delivery scheduling
- Issue resolution
- Driver dispatch
Hobbies and Interests
- Experimenting with new recipes and global cuisines.
- Reading about culinary trends and techniques.
- Participating in team-building sports and activities.
- Traveling to explore diverse food cultures.
Personal Information
- Date of Birth: 20/05/1997
- Gender: Male
- Nationality: Nepalese
Languages
Nepali
First Language
English
Intermediate
B1
Hindi
Proficient
C2
Arabic
Elementary
A2
Timeline
Burger Maker ,Cashier,Delivery Dispatcher
American food company (Hardee’s)
05.2022 - 02.2025
Restaurant Waiter
Makani on the beach
02.2020 - 01.2022
Chinese Cook
Hotel gold regency
03.2017 - 11.2019
Nepal Rastrya Ma Vi Badhakholi Mehelkuna