Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Ramchandra Metkari

Pune

Summary

  • Results-driven Restaurant General Manager with proven success in increasing sales by 45% through strategic partnerships and innovative customer engagement initiatives, achieving 98%+ NPS scores.
  • Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Mcdonalds India
Pune
03.2022 - Current
  • While running the Wagholi outlet, I took the initiative to install an offer board in the parking lot to talk with homeowners free of charge for drive-dine-in customers, and I will provide a 17% positive customer count.
  • Achieved the sales mark of 90 lacs in December 2024 for the Kalyani Nagar store, with 80% customer satisfaction.
  • Developed and implemented strategies to increase customer satisfaction, resulting in 98%+ NPS scores.
  • Increased restaurant profit percentage from 6% to 13% for Wagholi, 10% to 17% for Aero Mall, and 8% to 18% for Kalyani Nagar store by optimizing the controllable costs, such as MnR costs, utility costs, employee rent costs, etc., and invested in an employee rewards program at the store level to maintain employee morale at all times.
  • While running an aero mall store in Pune, I will get 4 lakhs in additional sales from the tie-up with Symbiosis College, putting the food stall and official food partner, and also talking with the mall team to get branding in the food court. It helps to increase dining in GG by 15% and improve sales by 45K ASPD to 75K ASPD.
  • Increased birthday party sales in the Kalyani Nagar store, with an average of 28 parties per month. Sales of 2.5 lakhs per month are achieved by creating awareness in the store and trading area by implementing various strategies.

Assistant Restaurant Manager

Mcdonalds India
Pune
10.2018 - 03.2022
  • Handling all of the systems and verified.

1. Inventory Management

2. Food Safety System

3. Planned and Maintenance

4. People Practices

5. Safety and Security

6. MDS (Online Business Module)

7. McCafe Business

8. Training

9. Scheduling

Floor Manager

Mcdonalds India
Pune
07.2018 - 10.2018
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Trained new employees on customer service standards and operational procedures.
  • Maintained a safe, clean and organized floor environment.
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Assigned tasks to team members in accordance with their skillset.
  • Analyzed customer feedback data to identify areas of improvement in service quality.
  • Delegated work to staff, setting priorities and goals.

Trainee Squad

Mcdonalds India
Pune
11.2017 - 07.2018
  • Handling the production area during peak hours as the production in charge.
  • Handling the service area during peak hours as the service in charge.
  • Train the new crew member in different restaurant areas, and help them to increase their knowledge.

Crew Member

Mcdonalds India
Pune
12.2015 - 11.2017
  • Operated kitchen equipment to prepare food items efficiently.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Collaborated with team members to ensure smooth service operations.
  • Assisted in training new crew members on tasks and safety protocols.
  • Handled cash transactions accurately at the front counter.
  • Followed food safety procedures to maintain quality standards.

Education

MBA - Finance Accounting

D Y Patil
Online Mumbai
01-2024

Bachelor in Commerce -

Sangameshwar College
Solapur
04-2022

Commerce -

Sangameshwar College
Solapur
02-2015

Survase High School
Solapur
03-2013

Skills

  • Effective time management
  • Adaptability
  • Communication skills
  • Leadership and team management skills
  • Business development
  • Customer service
  • Operations management
  • Training and development
  • Budgeting and cost control
  • Food safety and health safety compliance

Affiliations

  • Develop people skills
  • Evaluating myself
  • Learn continually

Accomplishments

  • Best Contribution Award trophy
  • Team Challenge Award
  • Golden Arch Award

Certification

  • FOSTAC, NSF International
  • Restaurant leadership practices

Languages

English
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Restaurant General Manager

Mcdonalds India
03.2022 - Current

Assistant Restaurant Manager

Mcdonalds India
10.2018 - 03.2022

Floor Manager

Mcdonalds India
07.2018 - 10.2018

Trainee Squad

Mcdonalds India
11.2017 - 07.2018

Crew Member

Mcdonalds India
12.2015 - 11.2017

MBA - Finance Accounting

D Y Patil

Bachelor in Commerce -

Sangameshwar College

Commerce -

Sangameshwar College

Survase High School
Ramchandra Metkari