Results-driven Restaurant General Manager with proven success in increasing sales by 45% through strategic partnerships and innovative customer engagement initiatives, achieving 98%+ NPS scores.
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Mcdonalds India
Pune
03.2022 - Current
While running the Wagholi outlet, I took the initiative to install an offer board in the parking lot to talk with homeowners free of charge for drive-dine-in customers, and I will provide a 17% positive customer count.
Achieved the sales mark of 90 lacs in December 2024 for the Kalyani Nagar store, with 80% customer satisfaction.
Developed and implemented strategies to increase customer satisfaction, resulting in 98%+ NPS scores.
Increased restaurant profit percentage from 6% to 13% for Wagholi, 10% to 17% for Aero Mall, and 8% to 18% for Kalyani Nagar store by optimizing the controllable costs, such as MnR costs, utility costs, employee rent costs, etc., and invested in an employee rewards program at the store level to maintain employee morale at all times.
While running an aero mall store in Pune, I will get 4 lakhs in additional sales from the tie-up with Symbiosis College, putting the food stall and official food partner, and also talking with the mall team to get branding in the food court. It helps to increase dining in GG by 15% and improve sales by 45K ASPD to 75K ASPD.
Increased birthday party sales in the Kalyani Nagar store, with an average of 28 parties per month. Sales of 2.5 lakhs per month are achieved by creating awareness in the store and trading area by implementing various strategies.
Assistant Restaurant Manager
Mcdonalds India
Pune
10.2018 - 03.2022
Handling all of the systems and verified.
1. Inventory Management
2. Food Safety System
3. Planned and Maintenance
4. People Practices
5. Safety and Security
6. MDS (Online Business Module)
7. McCafe Business
8. Training
9. Scheduling
Floor Manager
Mcdonalds India
Pune
07.2018 - 10.2018
Resolved customer complaints promptly to enhance satisfaction and loyalty.
Trained new employees on customer service standards and operational procedures.
Maintained a safe, clean and organized floor environment.
Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
Assigned tasks to team members in accordance with their skillset.
Analyzed customer feedback data to identify areas of improvement in service quality.
Delegated work to staff, setting priorities and goals.
Trainee Squad
Mcdonalds India
Pune
11.2017 - 07.2018
Handling the production area during peak hours as the production in charge.
Handling the service area during peak hours as the service in charge.
Train the new crew member in different restaurant areas, and help them to increase their knowledge.
Crew Member
Mcdonalds India
Pune
12.2015 - 11.2017
Operated kitchen equipment to prepare food items efficiently.
Maintained cleanliness and organization of workstations and dining areas.
Collaborated with team members to ensure smooth service operations.
Assisted in training new crew members on tasks and safety protocols.
Handled cash transactions accurately at the front counter.
Followed food safety procedures to maintain quality standards.
DIGITAL PRODUCTS & STRATEGY LEAD AMEA at SYNGENTA GLOBAL CAPABILITY CENTER PVT. LTD.DIGITAL PRODUCTS & STRATEGY LEAD AMEA at SYNGENTA GLOBAL CAPABILITY CENTER PVT. LTD.